Meet our team

Ever try to describe your team or your company in just one word? Well we thought we’d try that little exercise as we updated our website so we could introduce ourselves in a simple summarized manner. We thought it was going to be a tough exercise. You know, trying to get a large group of people who are scattered across the globe to not only come up with the perfect word, but to all agree on it unanimously.

But we did it. That’s just how good we are. Here’s the word that best describes our team at the Institute for Health and Human Potential (IHHP):

We are passionate

We are passionate about making a difference for the clients we serve – helping them perform in the face of the pressure they face, provide learning and training to improve their performance and leadership, and make a difference in their personal lives.  Bet you’re dying to meet us now.

They say those who can’t do, should teach. We whole heartedly disagree. So here’s our leadership team who not only help us set our direction as a company, but they truly try every day to embody all that we teach about human potential. (They don’t always succeed but we’re proud of them for trying!) BIO-Tomer-colour-cropped Tomer Strolight, President Tomer Strolight comes to the IHHP with over 20 years experience as one of Canada’s most seasoned and successful digital media executives. He has extensive experience and a proven track record of identifying high growth opportunities and leading teams to success in those areas. He has worked with many entrepreneurs and executives in those areas to take them to leadership positions versus global competitors. Prior to joining the IHHP, Tomer had been president of Torstar Digital where he played an instrumental role in the creation and growth of its portfolio of ventures. He has also spent time as Chief Technology Officer of, Managing Director of Corporate Development at Torstar Corporation, and Executive Vice President at Square Victoria Digital Properties as well as having served on several boards of directors. Tomer’s passion for understanding the science behind exceptional leadership and the practice of it has been a continuing pursuit of his for over 20 years. It is this that has brought him to the IHHP to further his knowledge of the subject and share his experiences about it with us. Dr. JP Pawliw-Fry, Partner and Co-Founder In 1998, JP and Elizabeth Pawliw-Fry decided to leave their previous academic and clinical careers and start IHHP. While the first few years were difficult as they focused on putting together some of the early research, training and coaching programs, today they are proud of what the IHHP team has accomplished. Now JP spends most of his time spreading our message of human potential through keynotes and consulting and the rest of the time partnering with researchers to explore new areas of potential. To learn more, click here. Bill Benjamin, Partner Bill had been a friend and client of IHHP for many years, and he liked the company so much he not only joined it, but he became a partner over 20 years ago. It was his strength in sales that helped to catapult IHHP to where it is today. Bill has a degree in Mathematics with a major in Computer Science, and is the guy we always need to “prove the facts” to in our research into human potential! (i.e., “I’m not bringing this to my clients, if you can’t prove it will help them!”) Today, besides working closely with key clients and our team of Leadership Consultants, Bill also spends his time spreading our message through keynotes and facilitation. To learn more, click here. Cranla Warren, VP Leadership Development Cranla joined the Institute for Health and Human Potential (IHHP) in December 2009, first contributing as a Director and now as Vice President of Leadership Development. She has a wealth of knowledge and professional experience in the areas of organizational psychology, team building, leadership development and strategic business execution. Cranla holds a Professional Certificate in Leadership from the University of Western Ontario, Canada. Prior to joining our team, Cranla worked at Eli Lilly Canada Inc., where she honed her strategic business skills and leadership capabilities in their Continuing Medical Education and Sales divisions. Cranla understands the needs of our clients and has the ability to tune into their professional development and learning needs. After all, Cranla was in fact an IHHP client before she joined our IHHP Family. Sandra Rayner, VP of Marketing and Product Sandra came to IHHP with over 20 years of experience creating and implementing strategies that drive value for the customer, employees and all stakeholders, She is passionate about driving a data driven marketing culture that thrives on innovation, agility and performance. Sandra’s passion for implementing Emotional Intelligence in the workplace brought her to The Institute for Health and Human Potential in 2016 where she currently leads the marketing and product teams. Sandra’s prior marketing and product experience include roles at large global companies as well as entrepreneurial organization as well as running her own consulting practice which included one of her favourite gigs as business consultant on CBC’s Dragon’s Den.  


Christie Higho, Director of Client Services & Corporate Programs

Why Contact? If you’re already a client and running internal programs at your corporation, you’ve probably already met Christie and/or someone from her team. And just in case you’ve lost her contact information, here you go…

Contact Christie at [email protected]


Phae Eckhart, Client Relationship Manager

Why Contact? Phae will be the first voice you hear at IHHP when you call us. She will help you navigate through our curriculum to best suit your learning objectives and unique organizational needs. As Manager of our Public Programs, Phae can answer any questions you may have regarding our open enrollment programs.

Connect with Phae at [email protected]


Ann Moore, Keynote Manager / Speaker Bureau Partner

Why Contact? If you’ve recently booked a keynote speaker with us then you’ve probably already met Ann. Ann manages our speaker bureau relations. But just in case you’ve forgotten her details…

Contact Ann at [email protected]


We will work with you to ensure we provide a facilitator that is a perfect match for your audience. All of our facilitators are exceptional (or they wouldn’t be working with us!). The idea is to make a match based on your industry, demographics and learning objectives.


IHHP is proud to introduce you to our Facilitators:


Sara Ross - HeadshotSara J. Ross, Senior Research Consulting Partner at IHHP
Having worked with thousands of leaders from across the globe, Sara Ross is a sought-after speaker, workshop leader and executive coach. She is formally the Vice President and Global Head of Innovation, Training and Research at the Institute for Health and Human Potential (IHHP), where she continues to serve as a senior advisor and consulting partner.

Often called on to work with the most senior, technically sophisticated and equally skeptical audiences, Sara’s credibility comes from integrating cutting-edge research with real-life examples of success and failure. Sara will engage audiences, inspire conversation and most importantly, create a blueprint for change with actionable strategies that immediately shift results, lift relationships to help leaders show-up with a more positive and powerful impact.

Sara’s clients include: Fortune 500 companies such as New York Life Insurance, Rogers and Allstate; tech companies such as Adobe; healthcare organizations like the University Health Network, Sunovion and Edwards Lifesciences; marketing agencies such as Environics; and financial firms such as PricewaterhouseCoopers, Scotiabank, Fidelity and BMO. She works with clients ranging from surgeons, financial traders, lawyers and engineers to government agencies, nonprofits and entrepreneurs providing her broad perspectives and diverse experience. Through IHHP, Sara taught at Smith College’s Women’s Executive Leadership Program and worked with the leadership team of the NBA’s Orlando Magic.

In her tenure with IHHP as their VP, she helped launch their New York Times bestselling book: Performing Under Pressure, as well as the leadership program for senior female executives – “Women Performing Under Pressure.” Sara remains a head faculty member, designing leadership development programs, coaching leaders to develop their EI and certifying enterprise leaders from across the globe in IHHP’s flagship program “The Science of Emotional Intelligence”, as well as IHHP’s other “Performing Under Pressure” programs.

Sara’s training includes a Master’s of Science degree (MSc.), certifications in coaching and as a language and behavioral profiler, as well as a master trained practitioner in Emotional Intelligence.


Sue Krautkramer, Facilitator, Program Designer
Sue brings a powerful package of expertise to her lead facilitator role at the institute for health and human potential that includes practical business experience in management and sales, 16 years of facilitating for Fortune 500 companies, …

… program design and development, mentoring and being a life-long learner. Her most recent role was as President of Eagle’s Flight, an experiential learning design company.

Her unique brand of facilitating combines common sense, academic knowledge, practical application, a passion for people and a drive to create results. She has worked with groups of 6 executives, needing truth and direction, to 450 sales people at a conference. She has worked in almost every state in the U.S. as well as Brazil, Korea, Australia, South Africa, New Zealand, France, Spain, Ireland, Panama, Egypt and Bulgaria. Sue has worked with companies like Marriott, Wells Fargo, Disney, ESPN, Benjamin Moore, J Crew, & Verison. Sue did her undergraduate work at Arizona State University. She has a Masters degree in Human Development, and another in Counselling.


Chris Olex, Facilitator
Chris is a Corporate Trainer and Facilitator specializing in team and personal development. She has devoted her entire career to the development of human potential. Chris holds a Bachelor’s degree in Psychology focusing in Organizational Behavior and Leadership.

Relying on experience gained from all levels of the training process — from customer management to delivery and evaluation — she works in partnership with a wide range of clients and organizations all over the globe to design, develop, and deliver professional programs from 5 people to 500. Her infectious energy and relentless inquiry push participants to want to learn more. Chris is passionate about self-learning and uses a variety of tools to help her participants do just that.

Throughout her career, Chris has partnered with training companies like the institute for health and human potential to deliver powerful team programs, and her international client list includes: Pfizer, Deloitte, Novartis, Fidelity, Columbia Executive Education Center, McKinsey & Company, and Boston Consulting Group.

Michael Bell, Facilitator, Director – Asia-Pacific Office
Michael joined IHHP in 2006 following a 15 year career in the pharmaceutical industry where he held a number of key leadership roles in some of the most successful and recognizable companies in the business.

Over this time, Michael has developed extensive knowledge and experience as a speaker, coach and trainer, specialising in the topics of Emotional Intelligence (EI) and Performing Under Pressure. He has delivered leadership programs to a wide cross-section of industries and professions – from Pharma & Education to Accounting & Financial Services – throughout North America and Asia Pacific.

As our Director, Asia Pacific, he works directly with OD, HR and training teams within client organizations to tailor programs that deliver behavioral change in-line with the cultural vision of the organization and unique needs of each individual.

Michael’s dynamic, compelling presentations provide audiences with valuable, actionable strategies to help them improve their performance under pressure.  Learning “what we should do” is helpful; learning “how to apply that knowledge” is transformational. This is what Michael delivers, and what sets his keynotes and workshops apart.


Blair Steinbach, Facilitator

A cutting-edge thinker and practitioner in personal transformation and organizational development, Blair Steinbach has the rare gift of making the complex simple.



Spanning three decades, his work has taken him around the globe, working with leaders and managers across industries from small classrooms to groups of thousands.  A brilliant storytelling with a compelling presence, Blair’s work is playful, honest, and courageous. Through his own open heartedness, he creates a safe environment for people to try new things, learn and transform. The learning as well as Blair’s authentic presence leave a lasting impression far beyond the classroom.

After co-founding Eagle’s Flight where he created and delivered Industry-leading Experiential Learning, Blair’s interest turned to the emerging field of Neuroscience. He joined the team at Institute for Health and Human Potential, where he became the Director of Innovation, crafting and delivering dynamic training programs that remain at the core of the IHHP offerings.

In 2012, Blair moved to Dublin Ireland, where he co-founded GreenLine Conversations, travelling throughout Europe to share and expand his design and facilitation skills within the context of cross-cultural communication.

Because it is true that ‘home is where the heart is,’ Blair returned to Canada.  Throughout his journey around the globe, Blair’s life mission has been to explore one compelling question: “How can I help people get out of their own way, so they can live meaningful, connected lives?” He is thrilled to be home again at IHHP and continue that work.

Gates Cooney, Facilitator
As a learning specialist for the last 15+ years, Gates Cooney has a passion for adult learning and instructional design that is exceeded only by her passion for facilitating Emotional Intelligence training.



Students who attend her courses often say that they appreciate her authenticity and honesty, but, most importantly, they appreciate her dedication to helping students grow and develop.

Her 15+ years of management experience have allowed her to better understand the challenges that managers and their teams face in today’s busy working environments.

She looks forward to being a lifelong learner and says she learns as much from adult learners as they do from her. Gats is a proud mom of two and a grandma of three.

Joelle Hadley

Joelle Hadley, Facilitator
Joelle Hadley is founder of the boutique management consulting firm The Culture Coaches and The Southwest Institute for Emotional Intelligence.

In Joelle’s previous business experience she learned quickly that emotional intelligence and building culture is vital to the success of an organization and an individual. She is a certified Enterprise Licensed Trainer for IHHP and is equipped with real-world experience around inspiring results and the potential of people.

She’s the former Publisher of The Phoenix Business Journal and holds a degree in Journalism from the University of Missouri. She has 21 years of sales, marketing and publishing experience. Joelle’s style is energetic, engaging, creative and interactive.

She has special expertise in communication skills and has inspired thousands across the country with her keynotes, workshops and coaching centered on corporate culture, leadership, life balance and personal excellence.




An elite athlete doesn’t train by him or herself. He or she depends very heavily on a coach to help them perform under the immense pressure they face. Why should you be any different?



BIO-John Doane-NEW

John Doan, IHHP Lead Coach

John is a professional Executive, Leadership and Team Systems Coach who supports leaders literally all over the world by helping them develop their Emotional Intelligence, to be ‘pressure ready’, build better working relationships and to communicate more constructively.

“John was always able to grab onto a nugget (impactful piece of information) I shared. From there, he tied it back to the work I did, not only in attending the 360 class as a learner, also in ways that would be beneficial for me to share when I am serving as a facilitator. I appreciate John’s listening ability, and willingness to work with me on the “hard” or difficult situations so I would be able to move through those quicker in the future.”

John directs the corporate coaching services and oversees all of IHHP’s Coaching personnel. John brings a unique set of skills and experience from the fields of human development and health care.

In his coaching practice, John works with individuals, teams and groups to enable people to sharpen their leadership and communication skills through intentional, authentic relationships grounded in Emotional Intelligence and using a system-based approach.

As a professional coach, John is a member of the International Coaches Federation and had earned the designations of Organizations Relationship Systems Certified Coach (ORSCC), Professional Certified Coach (PCC), Professional Coactive Coach (CPCC). He has served as consulting Executive and Team Coach for the EMBA Program at Western University as well as volunteer faculty for the leadership Waterloo Region Community Leadership Program and associate faculty for The Center for Right Relationship.

Lisa Garber, Coach
Lisa was one of IHHP’s and Canada’s first professional coaches and is known internationally!


“Lisa was amazing in her capacity to connect with me and to bring in the EI 360 to support the work we did. She was empathetic, intuitive and great at clarifying issues and summarizing progress. The greatest quality about Lisa is her way of being direct, to say things as they are and in a way that does not create defensiveness. She provided me with a perspective that allowed me to grow in a very short time, three sessions, in different aspects of my work and my life.”

Lisa has coached individuals and teams throughout her successful career and is valued for her ability to help her clients take their leadership to the next level by applying EQ concepts and strategies has made her a highly sought-after Executive coach.

Lisa’s coaching methods have proven effective in what leaders are looking for: ways to inspire, motivate, manage and succeed.

Lisa also holds a Master’s Degree in Counselling Psychology from the University of Toronto and is a graduate of the Coaches Training Institute (CTI). She is also a Certified Professional Co-Active Coach. (CPCC).


Sharon Lewis, Coach
Sharon helps executives, managers and teams from around the world to sharpen their leadership skills and become high performers.

“Sharon made me feel extremely comfortable opening up about topics that are generally uncomfortable to discuss. Everything worked very well and she was accommodating, always well prepared and it was a pleasure working with her.”

She is accredited through the International Coaches Federation, Team Coaching International and The Leadership Circle. By leveraging the concepts of Emotional Intelligence, Sharon’s results-based coaching style helps leaders learn to face change head-on, communicate more clearly and deal more effectively with challenging situations and people.

Sharon’s extensive business experience – including sectors as diverse as Construction Management, Information Technology, and Team and Leadership Development – makes her invaluable as an executive coach.


Peter Taylor, Coach
Peter works with individuals and organizations committed to fully utilizing their technical capabilities.

“Peter was a fabulous coach! He really helped me to focus on the positive behaviours and how to handle difficult situations. He was engaged and took the time to consider my issues when problem solving and was very empathetic.”

He has coached individuals and teams around the world and discovered that the vast majority of coachees want to become more effective.

Peter’s challenge is to support his clients as they gain competence in their ability to interact even more productively with others. Once they begin to see the impact of incorporating emotional intelligence as their operating system, their confidence grows and they can go on without a coach…

Prior to founding his consulting practice in 1984, Peter gained extensive firsthand experience in manufacturing in Ontario and Quebec. He also led a retail computer training company with twenty-four sites across Ontario. He is a Certified Human Resources Professional (CHRP) and a Certified Training & Development Professional (CTDP).

Isabelle Marin, Bilingual Coach

Isabelle is a Certified Professional and Personal Coach (PPCC) from Concordia University in Montreal, Canada and an active member of the International Coaching Federation (ICF).

“The coach, Isabelle M. was absolutely fabulous! She was a great listener who challenged me to apply what I had learned on my EI course to real life situations. She offered positive reinforcement and a constructive approach to solving emotional challenges. The three coaching sessions with Isabelle were absolutely rewarding and they changed my life going forward.”

Isabelle est certifiée comme Coach professionnel et personnel agréé (PPCC) de l’Université Concordia à Montréal, au Canada, et membre actif de la Fédération internationale de coaching (ICF).

“La charge de travail était très appropriée et les exercices pertinents. De plus, tous les commentaires de mon coach était personnalisés. Isabelle a une excellente mémoire.”

Isabelle is passionate about inspiring individuals through a co-creative process to maximise their full potential and achieve their goals both personal and professional. She specializes in empowering people who are going through challenging situations, related to change or transition, to find creative solutions and alternatives for sustainable change and growth.

Isabelle se passionne pour inspirer les individus à travers un processus co-créatif pour maximiser leur plein potentiel et atteindre leurs objectifs personnels et professionnels. Elle se spécialise à habiliter les personnes qui traversent des situations difficiles, liées au changement ou à la transition, pour trouver des solutions créatives et des alternatives pour un changement et une croissance durables.

Kim R. Moore, Coach

Kim has been coaching senior level leaders and teams in global companies across multiple industries for over two decades.

“Kim Moore was amazing, excellent! She asked the right questions and concerns, kept me focused and on track. Recommended highly! I have worked with multiple coaches and mentors throughout my career and I am not hesitant to say Kim was the most effective. Especially given the limited interaction and knowledge of me compared to others.”

Building on the science of Emotional Intelligence, she works with clients to deepen awareness, practice strategies and gain confidence when facing unfamiliar choices and situations, all while learning to deal with challenges optimistically.

She is a member of the International Coaches Federation (ICF) and  is a graduate of Coach University’s Core Essentials Program.

Kim harnesses training in Organizational Systems (the Hellenger Institute), and behavioral event interviewing (BEI) to help focus on the essence of a client and their story. She’s worked in the energy, engineering, defense, manufacturing and professional services industries. Kim holds an advanced degree in economics, lives in Texas and thrives on outdoor adventure as a catalyst for performing under pressure.

Kim demonstrates incredible skill in her work, and tremendous grace. I feel so lucky for the time I had with her.”

And There’s More

We do have a number of other affiliated coaches available in order to meet your needs and timelines. Contact your Leadership Consultant today or e-mail us at [email protected]. We’ll be happy to help you find the right coach or facilitator (or more) to meet your needs.