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Meet Our Team

Ever try to describe your team or your company in just one word? Well we thought we’d try that little exercise as we updated our website so we could introduce ourselves in a simple summarized manner. We thought it was going to be a tough exercise. You know, trying to get a large group of people who are scattered across the globe to not only come up with the perfect word, but to all agree on it unanimously.

But we did it. That’s just how good we are. Here’s the word that best describes our team at the Institute for Health and Human Potential (IHHP):

We Are Passionate

We are passionate about making a difference for the clients we serve – helping them perform in the face of the pressure they face, provide learning and training to improve their performance and leadership, and make a difference in their personal lives.  Bet you’re dying to meet us now.

They say those who can’t do, should teach. We whole heartedly disagree. So here’s our leadership team who not only help us set our direction as a company, but they truly try every day to embody all that we teach about human potential. (They don’t always succeed but we’re proud of them for trying!)

Partners – Keynote Speakers

Dr. JP Pawliw-Fry, Partner and Co-Founder

Following his work as a performance coach at the 1996 Olympic Games in Atlanta (where his team won a bronze medal), in 1998, JP Pawliw-Fry co-founded IHHP. While the first few years were difficult as the team focused on putting together some of the early research, training and coaching programs, today they are proud of what the IHHP team has accomplished. Now JP spends most of his time spreading our message of human potential through keynotes and consulting and the rest of the time partnering with researchers to explore new areas of potential

Dr. JP Pawliw-Fry is the perfect balance of inspiring and practical, results-focused and fun. He delivers powerful and actionable keynotes to drive meaningful outcomes for organizations worldwide.
As an emotional intelligence keynote speaker JP brings something different than the usual: he combines teaching experience at a world class business school (Kellogg), being an award-winning entrepreneur (Profit Magazine’s Fastest growing companies), authoring a New York Times Bestselling as well as working with Olympic, NFL teams, Navy Seals and a who’s who of Fortune 500’s to blend deep, real-world leadership experience with a powerful stage presence to help people and organizations thrive in the midst of change.

Every keynote is customized to have the biggest possible impact, combining engaging stories and practical techniques that push audiences to think differently as they face the challenge of change, disruption, innovation, the need to engage their teams, build a powerful culture and the pressure to achieve results.

JP’s organization surveys over 40,000 people a month and he uses that capability to bring cutting edge ideas to your program and also, at no added cost, to survey your audience prior to the program and present back results against benchmarks as a way to deliver personalized insight. People walk away remarking how they felt that JP was talking directly to them.

Bill Benjamin, Partner

Bill had been a friend and client of IHHP for many years, and he liked the company so much he not only joined it, but he became a partner over 20 years ago. It was his strength in sales that helped to catapult IHHP to where it is today.

Bill has a degree in Mathematics with a major in Computer Science, and is the guy we always need to “prove the facts” to in our research into human potential! (i.e., “I’m not bringing this to my clients, if you can’t prove it will help them!”) Today, besides working closely with key clients and our team of Leadership Consultants, Bill also spends his time spreading our message through keynotes and facilitation. To learn more, click here.

Executive Team

Dr. Cranla Warren, Vice President of Leadership Development

A lifelong student of human behavior, Dr. Warren holds a Ph.D. in Organizational Psychology and a Postgraduate Certificate in Professional Leadership. Cranla holds multiple graduate degrees across the disciplines of Social Work, Philosophy, and Psychology. As a psychologist, business leader, mental health practitioner, former psychotherapist and family therapist, coach and mentor, Dr. Warren has a wealth of knowledge and experience in the areas of mental wellbeing, emotional intelligence, organizational systems dynamics, values-based leadership, followership, coaching, women and leadership, diversity, equity, inclusion and belonging, and employee engagement.

As Vice President of Leadership Development, Cranla interacts with leaders and HR professionals from many different sectors daily. Dr. Warren is seen as a trusted advisor and respected peer by those who hold formal roles in Human Resources, Learning and Development, Leadership Development, and Talent Development. As an accomplished leader with a focus on people development and the employee experience, she advocates that passionate and engaged employees are far more satisfied at work leading to innovation, collaboration, and off-the-charts contributions. According to Cranla, success is defined by an ability to truly listen, connect, and collaborate; it all starts with aligning your intention with your impact. She also believes that a strong foundation of self awareness, emotional literacy, and a focus on talent, builds great leaders, fosters rich employee experiences, and creates great places to work.

Sandra Rayner, Vice President of Marketing and Product

Sandra came to IHHP with over 20 years of experience creating and implementing strategies that drive value for the customer, employees and all stakeholders, She is passionate about driving a data driven marketing culture that thrives on innovation, agility and performance. Sandra’s passion for implementing Emotional Intelligence in the workplace brought her to The Institute for Health and Human Potential in 2016 where she currently leads the marketing and product teams.

Sandra’s prior marketing and product experience include roles at large global companies as well as entrepreneurial organization as well as running her own consulting practice which included one of her favourite gigs as business consultant on CBC’s Dragon’s Den.

Client Relationship Team

IHHP’s Client Relationship Team is a group of knowledgeable, responsive professionals who help clients achieve their desired outcomes. Through a combination of consulting on the appropriate learning solutions to delivering an exceptional client experience, our Client Relationship Team partners with clients along the path of their company-wide learning and leadership development journeys.

Greer Campbell, Senior Learning Solutions Consultant.

Greer works with clients to uncover the gaps they need to bridge, the challenges they need to address, and then supports them in getting from where they are to where they want to be. Connect with Greer and talk about how the IHHP can help your team achieve their goals and take their game to the next level. 

Contact Greer at: [email protected]

Phae Eckhart, Learning Solutions Consultant

Phae has a passion for supporting people in their quest for a successful outcome, no matter what the challenge and is driven to see a shift in people’s lives! She is committed to life-long learning and building high-performance cultures. Connect with Phae to learn how you or your organization can get the most out of our programs!

Connect with Phae at [email protected]

Facilitators

Sue Krautkramer, Facilitator, Program Designer

Sue brings a powerful package of expertise to her lead facilitator role at the Institute for Health and Human Potential which combines over 25 years of facilitation for Fortune 500 companies, roles in management and in sales, experience in program design and development and mentoring.  This includes being a past president of Eagle’s Flight of America, an experiential learning design company.

Sue did her undergraduate work in journalism at Arizona State University. She has two Masters degrees: one in Human Development from St. Mary’s University and the other in Counselling from Minnesota Graduate School of Theology.

As a facilitator, Sue is super practical – people know what to do after her facilitation. Her unique brand of facilitating combines common sense, academic knowledge, practical application, a passion for people and a drive to create results.

She has worked in almost every state in the U.S., as well as in Brazil, Korea, Australia, South Africa, New Zealand, France, Spain, Ireland, Panama, Egypt and Bulgaria, Great Britain.

She has worked with companies like Marriott, Wells Fargo, Disney, ESPN, Benjamin Moore, J Crew, & Verizon, Rolls Royce, Allstate, Blue Cross-Blue Shield, and Collins Aerospace.

Download Sue’s bio

Qaizra Kara Jokhai, Facilitator,Qaizra is a Corporate Trainer and Facilitator for IHHP. She has a strong passion for Emotional Intelligence and brings with her a solid background in Adult Learning and Organization Development. Qaizra has been facilitating Emotional Intelligence material, both in classroom and in live online format for 5 years.

Qaizra has over 10 years of experience in facilitating Leadership Workshops focused around Sales, Customer Focus, and Coaching and holds a variety of training certifications.

Participants in her courses praise her for the sense of calm she brings, especially when exploring emotionally sensitive and personal topics. Qaizra is also acclaimed for her ability to create a classroom climate where strong connections are built between both her and the participants and between the between the participants themselves. In such settings, participants open up and explore the material deeply, discovering richer details and identifying more ways to apply the material practically in the most important moments.

In addition to training and facilitation, Qaizra has 9 years experience in Business Consulting. As a consultant, she has partnered and acted as a liaison with various businesses to collaborate with training teams to drive performance-based learning. She has focused on leading and developing strategic training solutions and introducing best practice approaches that are both customer and learner centric and support organizations in achieving corporate objectives.

Besides delivering training for the IHHP and its clients, Qaizra has worked directly in a training capacity for Rogers, TD Bank and American Express.

Outside of her passion for training, consulting and facilitation, she is a dedicated mother to her daughter and an avid traveler.

Download Qaizra’s bio

Chris Olex, Facilitator

Chris is in her 24th year as a Corporate Trainer and Facilitator specializing in team and personal development.

Chris holds a Bachelor’s degree in Psychology from Bradley University in Organizational Behavior and Leadership.  She has devoted her entire career to the development of human potential.

Relying on experience gained from all aspects of the training process, Chris works with a wide range of clients and organizations all over the globe to deliver professional programs ranging from five people to 500. Her infectious
energy and relentless curiosity push participants to want to learn more.

Chris is passionate about self-learning and uses a variety of tools to help her participants do just that. Learners value Chris’ ability make them feel comfortable opening up and sharing more freely, to take meaningful insights away from the experience. Chris is a great story-teller, able to bring the abstract concepts in her courses to life through real world examples.

Throughout her career, Chris has partnered with training companies like the Institute for Health and Human Potential to deliver powerful team programs and her international client list includes: Pfizer, Con-Edison, Colgate-Palmolive, Fidelity, Harvard Business School and Northern Trust Bank.

Download Chris’ bio

Jennifer Krueger, Facilitator

Jennifer brings an extraordinary level of energy to her training and coaching of teams and leaders. She is a distinguished certified trainer and has spoken at a variety of Conference Board of Canada events, as well as delivered Keynote workshops to hundreds of people. 

With a degree in Adult Learning and Development from the University of Toronto and twenty years of experience, Jennifer’s masterful facilitation skills shine through from start to finish of every learning session she leads.  

Her work has taken her to four countries, where she has broadened the number and variety of clients and learners she has worked with.  In that time, she worked with such diverse clients as Ontario Power Generation, Magna, Unilever, Cenovus, ViaRail, Barrick Gold, KPMG, Stantec, and more.

Jennifer is as comfortable in a classroom as she is in a digital teaching environment.   Her excitement, friendliness, openness and intelligence are instantly picked up on by all participants, leading to an environment where she quickly earns and establishes trust and excitement about the material they will cover and the lessons they will learn.  She excels at identifying the key points in learning, no matter how complicated, and using real-life examples, experience and humor to clarify the “So what?” to the learner. 

Jennifer’s energy and approach are summed up in her motto which she credits to Nobel prize winning poet William Butler Yeats – “Education is not the filling of a pail, but the lighting of a fire!”

Download Jennifer’s bio

Blair Steinbach, Facilitator

A cutting-edge thinker and practitioner in personal transformation and organizational development, Blair Steinbach has the rare gift of making the complex simple.

Spanning three decades, his work has taken him around the globe, working with leaders and managers across industries from small classrooms to groups of thousands.  A brilliant storytelling with a compelling presence, Blair’s work is playful, honest, and courageous. Through his own open heartedness, he creates a safe environment for people to try new things, learn and transform. The learning as well as Blair’s authentic presence leave a lasting impression far beyond the classroom.

After co-founding Eagle’s Flight where he created and delivered Industry-leading Experiential Learning, Blair’s interest turned to the emerging field of Neuroscience. He joined the team at Institute for Health and Human Potential, where he became the Director of Innovation, crafting and delivering dynamic training programs that remain at the core of the IHHP offerings.

In 2012, Blair moved to Dublin Ireland, where he co-founded GreenLine Conversations, travelling throughout Europe to share and expand his design and facilitation skills within the context of cross-cultural communication.

Because it is true that ‘home is where the heart is,’ Blair returned to Canada.  Throughout his journey around the globe, Blair’s life mission has been to explore one compelling question: “How can I help people get out of their own way, so they can live meaningful, connected lives?” He is thrilled to be home again at IHHP and continue that work.

Download Blair’s bio

Isabelle Marin, Bilingual Facilitator (French/English)

Isabelle MARIN is a bilingual (French and English) facilitator, trainer, and certified coach specializing in Emotional Intelligence (EQ).

As an executive and professional coach, she helps leaders, managers, executives, and professionals build their Emotional Intelligence skills so they can increase their capacity to perform under pressure in stressful career or personal situations and ‘show up’ as their best selves.

Isabelle’s international experience in the sectors of communication, media production, and humanitarian disaster response provides her with a greater insight and understanding of stress management, leadership, and working in highly stressful conditions or environments. It also demonstrated to her the importance of Emotional Intelligence in work and life.

As an accredited (ACC) and active member of the International Coaching Federation (ICF) since 2013, Isabelle has worked with clients in both public and private sectors including journalism, broadcasting, health, security, finance, navigation, and mining, among others.

Isabelle’s facilitation style is engaging, entertaining and highly interactive. Her communication style and authenticity creates a safe environment for learning and sharing.

Isabelle graduated with a B.A. from the Department of Communication Studies at Concordia University (Montreal, Canada) in 1991. She obtained her Certification in Professional and Personal Coaching (PPCC) from Concordia in 2013. In 2014, she was certified by The Institute for Health and Human Potential (IHHP) as a coach and facilitator in Emotional Intelligence. Isabelle is currently completing an advanced certification (PCC) in coaching from the John Molson School of Business (Concordia University).

Isabelle MARIN est animatrice, formatrice et coach certifiée bilingue (français et anglais), spécialisée en Intelligence Émotionnelle (QE).

En tant que coach exécutif et professionnel, elle aide les dirigeants, les gestionnaires, les cadres et les professionnels à développer leurs compétences en intelligence émotionnelle pour augmenter leur capacité à performer sous pression dans des situations professionnelles ou personnelles stressantes et à « se montrer » sous leur meilleur jour.

Son expérience internationale dans les secteurs de la communication, de la production médiatique et de la réponse humanitaire aux catastrophes lui a permis de développer une meilleure compréhension et une connaissance plus approfondie de la gestion du stress, du leadership et du travail dans des conditions ou des environnements très stressants ainsi que l’importance de l’intelligence émotionnelle comme compétence-clé dans le travail et dans la vie courante.

Accréditée (ACC) et membre actif de l’International Coaching Federation (ICF) depuis 2013, Isabelle travaille, entre autres, avec des clients des secteurs public et privé du journalisme, de la radiodiffusion, de la santé, de la sécurité, de la finance, de la navigation et de l’industrie minière.

Le style de facilitation d’Isabelle est engageant, divertissant et hautement interactif. Son style de communication et son authenticité créent un environnement sûr pour l’apprentissage et le partage.

Isabelle a obtenu un B.A. du Département d’études en communications de l’Université Concordia (Montréal, Canada) en 1991. Elle a obtenu sa certification en coaching professionnel et personnel (PPCC) de Concordia en 2013. En 2014, elle a été certifiée par l’Institut de la santé et du potentiel humain (IHHP) en tant que coach et facilitateur en Intelligence Émotionnelle. Isabelle complète présentement une certification avancée (PCC) en coaching de la John Molson School of Business (Université Concordia).

Download Isabelle’s Bio

Jo-Ann Pawliw, Facilitator

For over twenty years, Jo-Ann has led, developed and inspired individuals and organizations in both the corporate and non-profit sectors, education and sport.

As a former multi-sport varsity athlete, educator and business owner, combined with her many years of coaching both executives and elite athletes, Jo-Ann brings a broad range of experiences to her facilitation.

Participants in Jo-Ann’s programs praise her for her ability to share evidence-based content and strategies in a way that makes it relevant and relatable for all learners. Her ability to create a relaxed yet highly engaged room, makes for an ideal learning environment.

Jo-Ann has worked with companies in many industries including engineering, healthcare, finance, oil and gas, municipalities and energy. She has delivered highly impactful programs and keynotes to both small and large audiences across Canada and North America.

In addition to a B.Sc. from McMaster University and an Education degree from the University of Toronto, Jo-Ann is a Certified HeartMath Trainer and Coach and completed Harvard’s Resiliency training program.

Download Jo-Ann’s bio

Marcie Stern, Facilitator

Over the past 20 years, Marcie has held leadership roles in learning, organizational development, and leadership development in the healthcare and insurance industries – and has experience both working for, and facilitating to, Fortune 100, private equity, and non-profit organizations. She has also been an entrepreneur leading her own professional development consulting company. In Marcie’s “first” career as a hospital administrator, she led business development, strategic planning, and physician relations initiatives.

Throughout her career, Marcie has worked comfortably across all levels of the organization. She has delivered training and keynotes on a variety of business and leadership topics to High Potential Leaders and Excecutives. She remains most passionate about helping leaders build their emotional intelligence muscle.

Incorporating all of her experience, Marcie blends her corporate, coaching, and leadership background to deliver programs that both connect with and engage the learner. She brings a warm and compassionate style, an ability to establish trust, and an action-oriented approach to facilitation. Participants often provide feedback that Marcie makes the session about them, and they walk away feeling motivated and ready to take action.

Marcie studied Health Services Administration, earning both a master’s degree from Arizona State University and a bachelor’s degree from University of Arizona. She acquired the Registered Leadership Coaching certification and is currently a faculty member of the Lake Forest Graduate School of Management. Marcie is proud to add “author” to her bio, having published, So Long Inner Critic, Hello Inner Champion: 25 Tips to Master Your Mindset in 2013. Her three pillars are positive attitude, purposeful actions, and personal accountability.

Deborah Fletcher, Facilitator

Deborah Fletcher is an experienced Learning & Development Specialist, who has consulted with corporate clients to assess and assist organizations in developing their performance management systems, employee attraction and retention program strategies, and training and development programs.

As a facilitator, Deborah brings her passion for learning and development to leaders in the areas of organizational change, effective communication, teambuilding, and leadership development.

For over 20 years Deborah has facilitated leadership skills training programs through both a classroom format and e-learning platforms and provided ongoing coaching for front-line, middle and senior management teams, covering topics ranging from empowering teams, building a customer-centric organization to performing under pressure.

As a sought-after presenter in national conferences and symposiums, Deborah brings her humour and energy to the podium and delivers dynamic, engaging sessions and programs.

Deborah holds a Diploma in Adult Training & Development from Ontario Institute for Studies in Education (O.I.S.E.), University of Toronto and is certified by DDI in their Skills for an Empowered Workforce Programs, IHHP’s Emotional Intelligence Programs, and in Ken Blanchard’s Situational Leadership II.

Meet The Coaches

John Doan, IHHP Lead Coach

John is a professional Executive, Leadership and Team Systems Coach who supports leaders literally all over the world by helping them develop their Emotional Intelligence, to be ‘pressure ready’, build better working relationships and to communicate more constructively.

John directs the corporate coaching services and oversees all of IHHP’s Coaching personnel. John brings a unique set of skills and experience from the fields of human development and health care.

In his coaching practice, John works with individuals, teams and groups to enable people to sharpen their leadership and communication skills through intentional, authentic relationships grounded in Emotional Intelligence and using a system-based approach.

As a professional coach, John is a member of the International Coaches Federation and had earned the designations of Organizations Relationship Systems Certified Coach (ORSCC), Professional Certified Coach (PCC), Professional Coactive Coach (CPCC). He has served as consulting Executive and Team Coach for the EMBA Program at Western University as well as volunteer faculty for the leadership Waterloo Region Community Leadership Program and associate faculty for The Center for Right Relationship.

Lisa Garber, Coach

Lisa was one of IHHP’s and Canada’s first professional coaches and is known internationally!

Lisa has coached individuals and teams throughout her successful career and is valued for her ability to help her clients take their leadership to the next level by applying EQ concepts and strategies has made her a highly sought-after Executive coach.

Lisa’s coaching methods have proven effective in what leaders are looking for: ways to inspire, motivate, manage and succeed.

Lisa also holds a Master’s Degree in Counselling Psychology from the University of Toronto and is a graduate of the Coaches Training Institute (CTI). She is also a Certified Professional Co-Active Coach. (CPCC).

Sharon Lewis, Coach

Sharon helps executives, managers and teams from around the world to sharpen their leadership skills and become high performers.

She is accredited through the International Coaches Federation, Team Coaching International and The Leadership Circle. By leveraging the concepts of Emotional Intelligence, Sharon’s results-based coaching style helps leaders learn to face change head-on, communicate more clearly and deal more effectively with challenging situations and people.

Sharon’s extensive business experience – including sectors as diverse as Construction Management, Information Technology, and Team and Leadership Development – makes her invaluable as an executive coach.

Peter Taylor, Coach

Peter works with individuals and organizations committed to fully utilizing their technical capabilities.

He has coached individuals and teams around the world and discovered that the vast majority of coachees want to become more effective.

Peter’s challenge is to support his clients as they gain competence in their ability to interact even more productively with others. Once they begin to see the impact of incorporating emotional intelligence as their operating system, their confidence grows and they can go on without a coach…

Prior to founding his consulting practice in 1984, Peter gained extensive firsthand experience in manufacturing in Ontario and Quebec. He also led a retail computer training company with twenty-four sites across Ontario. He is a Certified Human Resources Professional (CHRP) and a Certified Training & Development Professional (CTDP).

Isabelle Marin, Bilingual Coach (French/English)

Isabelle MARIN is a bilingual (French and English) facilitator, trainer, and certified coach specializing in Emotional Intelligence (EQ).

As an executive and professional coach, she helps leaders, managers, executives, and professionals build their Emotional Intelligence skills so they can increase their capacity to perform under pressure in stressful career or personal situations and ‘show up’ as their best selves.

Isabelle’s international experience in the sectors of communication, media production, and humanitarian disaster response provides her with a greater insight and understanding of stress management, leadership, and working in highly stressful conditions or environments. It also demonstrated to her the importance of Emotional Intelligence in work and life.

As an accredited (ACC) and active member of the International Coaching Federation (ICF) since 2013, Isabelle has worked with clients in both public and private sectors including journalism, broadcasting, health, security, finance, navigation, and mining, among others.

Isabelle’s facilitation style is engaging, entertaining and highly interactive. Her communication style and authenticity creates a safe environment for learning and sharing.

Isabelle graduated with a B.A. from the Department of Communication Studies at Concordia University (Montreal, Canada) in 1991. She obtained her Certification in Professional and Personal Coaching (PPCC) from Concordia in 2013. In 2014, she was certified by The Institute for Health and Human Potential (IHHP) as a coach and facilitator in Emotional Intelligence. Isabelle is currently completing an advanced certification (PCC) in coaching from the John Molson School of Business (Concordia University).

Isabelle MARIN est animatrice, formatrice et coach certifiée bilingue (français et anglais), spécialisée en Intelligence Émotionnelle (QE).

En tant que coach exécutif et professionnel, elle aide les dirigeants, les gestionnaires, les cadres et les professionnels à développer leurs compétences en intelligence émotionnelle pour augmenter leur capacité à performer sous pression dans des situations professionnelles ou personnelles stressantes et à « se montrer » sous leur meilleur jour.

Son expérience internationale dans les secteurs de la communication, de la production médiatique et de la réponse humanitaire aux catastrophes lui a permis de développer une meilleure compréhension et une connaissance plus approfondie de la gestion du stress, du leadership et du travail dans des conditions ou des environnements très stressants ainsi que l’importance de l’intelligence émotionnelle comme compétence-clé dans le travail et dans la vie courante.

Accréditée (ACC) et membre actif de l’International Coaching Federation (ICF) depuis 2013, Isabelle travaille, entre autres, avec des clients des secteurs public et privé du journalisme, de la radiodiffusion, de la santé, de la sécurité, de la finance, de la navigation et de l’industrie minière.

Le style de facilitation d’Isabelle est engageant, divertissant et hautement interactif. Son style de communication et son authenticité créent un environnement sûr pour l’apprentissage et le partage.

Isabelle a obtenu un B.A. du Département d’études en communications de l’Université Concordia (Montréal, Canada) en 1991. Elle a obtenu sa certification en coaching professionnel et personnel (PPCC) de Concordia en 2013. En 2014, elle a été certifiée par l’Institut de la santé et du potentiel humain (IHHP) en tant que coach et facilitateur en Intelligence Émotionnelle. Isabelle complète présentement une certification avancée (PCC) en coaching de la John Molson School of Business (Université Concordia).

Kim R. Moore, Coach

Kim has been coaching senior level leaders and teams in global companies across multiple industries for over two decades.

Building on the science of Emotional Intelligence, she works with clients to deepen awareness, practice strategies and gain confidence when facing unfamiliar choices and situations, all while learning to deal with challenges optimistically.

She is a member of the International Coaches Federation (ICF) and  is a graduate of Coach University’s Core Essentials Program.

Kim harnesses training in Organizational Systems (the Hellenger Institute), and behavioral event interviewing (BEI) to help focus on the essence of a client and their story. She’s worked in the energy, engineering, defense, manufacturing and professional services industries. Kim holds an advanced degree in economics, lives in Texas and thrives on outdoor adventure as a catalyst for performing under pressure.