Introducing our Facilitators

Sue Krautkramer, Facilitator, Program Designer

Sue brings a powerful package of expertise to her lead facilitator role at the Institute for Health and Human Potential which combines over 25 years of facilitation for Fortune 500 companies, roles in management and in sales, experience in program design and development and mentoring.  This includes being a past president of Eagle’s Flight of America, an experiential learning design company.

Sue did her undergraduate work in journalism at Arizona State University. She has two Masters degrees: one in Human Development from St. Mary’s University and the other in Counselling from Minnesota Graduate School of Theology.

As a facilitator, Sue is super practical – people know what to do after her facilitation. Her unique brand of facilitating combines common sense, academic knowledge, practical application, a passion for people and a drive to create results.

She has worked in almost every state in the U.S., as well as in Brazil, Korea, Australia, South Africa, New Zealand, France, Spain, Ireland, Panama, Egypt and Bulgaria, Great Britain.

She has worked with companies like Marriott, Wells Fargo, Disney, ESPN, Benjamin Moore, J Crew, & Verizon, Rolls Royce, Allstate, Blue Cross-Blue Shield, and Collins Aerospace.o

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Qaizra Kara Jokhai, Facilitator,

Qaizra is a Corporate Trainer and Facilitator for IHHP. She has a strong passion for Emotional Intelligence and brings with her a solid background in Adult Learning and Organization Development. Qaizra has been facilitating Emotional Intelligence material, both in classroom and in live online format for 5 years.

Qaizra has over 10 years of experience in facilitating Leadership Workshops focused around Sales, Customer Focus, and Coaching and holds a variety of training certifications.

Participants in her courses praise her for the sense of calm she brings, especially when exploring emotionally sensitive and personal topics. Qaizra is also acclaimed for her ability to create a classroom climate where strong connections are built between both her and the participants and between the between the participants themselves. In such settings, participants open up and explore the material deeply, discovering richer details and identifying more ways to apply the material practically in the most important moments.

In addition to training and facilitation, Qaizra has 9 years experience in Business Consulting. As a consultant, she has partnered and acted as a liaison with various businesses to collaborate with training teams to drive performance-based learning. She has focused on leading and developing strategic training solutions and introducing best practice approaches that are both customer and learner centric and support organizations in achieving corporate objectives.

Besides delivering training for the IHHP and its clients, Qaizra has worked directly in a training capacity for Rogers, TD Bank and American Express.

Outside of her passion for training, consulting and facilitation, she is a dedicated mother to her daughter and an avid traveler.

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Chris Olex, Facilitator

Chris is in her 24th year as a Corporate Trainer and Facilitator specializing in team and personal development.

Chris holds a Bachelor’s degree in Psychology from Bradley University in Organizational Behavior and Leadership.  She has devoted her entire career to the development of human potential.

Relying on experience gained from all aspects of the training process, Chris works with a wide range of clients and organizations all over the globe to deliver professional programs ranging from five people to 500. Her infectious energy and relentless curiosity push participants to want to learn more.

Chris is passionate about self-learning and uses a variety of tools to help her participants do just that. Learners value Chris’ ability make them feel comfortable opening up and sharing more freely, to take meaningful insights away from the experience. Chris is a great story-teller, able to bring the abstract concepts in her courses to life through real world examples.

Throughout her career, Chris has partnered with training companies like the Institute for Health and Human Potential to deliver powerful team programs and her international client list includes: Pfizer, Con-Edison, Colgate-Palmolive, Fidelity, Harvard Business School and Northern Trust Bank.

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Jennifer Krueger, Facilitator

Jennifer brings an extraordinary level of energy to her training and coaching of teams and leaders. She is a distinguished certified trainer and has spoken at a variety of Conference Board of Canada events, as well as delivered Keynote workshops to hundreds of people. 

With a degree in Adult Learning and Development from the University of Toronto and twenty years of experience, Jennifer’s masterful facilitation skills shine through from start to finish of every learning session she leads.  

Her work has taken her to four countries, where she has broadened the number and variety of clients and learners she has worked with.  In that time, she worked with such diverse clients as Ontario Power Generation, Magna, Unilever, Cenovus, ViaRail, Barrick Gold, KPMG, Stantec, and more.

Jennifer is as comfortable in a classroom as she is in a digital teaching environment.   Her excitement, friendliness, openness and intelligence are instantly picked up on by all participants, leading to an environment where she quickly earns and establishes trust and excitement about the material they will cover and the lessons they will learn.  She excels at identifying the key points in learning, no matter how complicated, and using real-life examples, experience and humor to clarify the “So what?” to the learner. 

Jennifer’s energy and approach are summed up in her motto which she credits to Nobel prize winning poet William Butler Yeats – “Education is not the filling of a pail, but the lighting of a fire!”

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Gates Cooney, Facilitator

With over twenty years of professional experience as a learning specialist and facilitator, Gates brings seasoned expertise to her training delivery. She earned her accreditation in Emotional Intelligence from the Institute of Health & Human Potential (IHHP) and her credentials in adult learning from St. FX University and her studies at Walden University. Gates received her training as a facilitator via Intersol and Langevin Learning Services.

Her passion for adult learning is surpassed only by her passion for Emotional Intelligence.  Gates’ ability to adapt her approach to suit different learning styles ensures an interesting and effective training experience for participants of her courses. Described by participants as engaging, authentic and relatable, Gates’ style makes it easy for learners to be open and authentic in sharing their experiences.

Her past professional work experience as a VP of learning and development at the Radio Marketing Bureau of Canada has given Gates insight and understanding into the role that leaders play and has allowed her to better understand the challenges leaders face working with people that have different values, needs, and expectations. Gates is a two-time nominee for the Michelle Comeau Human Resources Leadership Award which recognizes excellence and leadership within the human resources community. 

An open-minded lover of learning, Gates insists she learns just as much from the adults she teaches as they do from her. Her desire to inspire others and help them reach their full potential by developing emotional intelligence and effective communication skills keep her motivation and commitment strong.

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Blair Steinbach, Facilitator

A cutting-edge thinker and practitioner in personal transformation and organizational development, Blair Steinbach has the rare gift of making the complex simple.

Spanning three decades, his work has taken him around the globe, working with leaders and managers across industries from small classrooms to groups of thousands.  A brilliant storytelling with a compelling presence, Blair’s work is playful, honest, and courageous. Through his own open heartedness, he creates a safe environment for people to try new things, learn and transform. The learning as well as Blair’s authentic presence leave a lasting impression far beyond the classroom.

After co-founding Eagle’s Flight where he created and delivered Industry-leading Experiential Learning, Blair’s interest turned to the emerging field of Neuroscience. He joined the team at Institute for Health and Human Potential, where he became the Director of Innovation, crafting and delivering dynamic training programs that remain at the core of the IHHP offerings.

In 2012, Blair moved to Dublin Ireland, where he co-founded GreenLine Conversations, travelling throughout Europe to share and expand his design and facilitation skills within the context of cross-cultural communication.

Because it is true that ‘home is where the heart is,’ Blair returned to Canada.  Throughout his journey around the globe, Blair’s life mission has been to explore one compelling question: “How can I help people get out of their own way, so they can live meaningful, connected lives?” He is thrilled to be home again at IHHP and continue that work.

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Joelle Hadley, Facilitator

Joelle has 30 years of leadership, culture building and strategic consulting experience.

She’s the former Publisher of The Phoenix Business Journal and holds a degree in Journalism from the University of Missouri.

Joelle’s style is energetic, engaging, creative and interactive.  She emphasizes the application of helpful tools with immediate and practical application and inspires her participants to take action on the material.

In Joelle’s previous business experience she learned quickly that emotional intelligence and culture are vital to the success of an organization and an individual.

Having run her own boutique management consulting firm and a newspaper, she has developed special expertise in communication skills and has inspired thousands across the country with her keynotes, workshops and coaching centered on corporate culture, leadership, life balance and personal excellence.

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Jo-Ann Pawliw, Facilitator

For over twenty years, Jo-Ann has led, developed and inspired individuals and organizations in both the corporate and non-profit sectors, education and sport.

As a former multi-sport varsity athlete, educator and business owner, combined with her many years of coaching both executives and elite athletes, Jo-Ann brings a broad range of experiences to her facilitation.

Participants in Jo-Ann’s programs praise her for her ability to share evidence-based content and strategies in a way that makes it relevant and relatable for all learners. Her ability to create a relaxed yet highly engaged room, makes for an ideal learning environment.

Jo-Ann has worked with companies in many industries including engineering, healthcare, finance, oil and gas, municipalities and energy. She has delivered highly impactful programs and keynotes to both small and large audiences across Canada and North America.

In addition to a B.Sc. from McMaster University and an Education degree from the University of Toronto, Jo-Ann is a Certified HeartMath Trainer and Coach and completed Harvard’s Resiliency training program.

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