Introducing our Facilitators

Sue Krautkramer, Facilitator, Program Designer

Sue brings a powerful package of expertise to her lead facilitator role at the institute for health and human potential that includes practical business experience in management and sales, 16 years of facilitating for Fortune 500 companies, 

program design and development, mentoring and being a life-long learner. Her most recent role was as President of Eagle’s Flight, an experiential learning design company.

Her unique brand of facilitating combines common sense, academic knowledge, practical application, a passion for people and a drive to create results. She has worked with groups of 6 executives, needing truth and direction, to 450 sales people at a conference. She has worked in almost every state in the U.S. as well as Brazil, Korea, Australia, South Africa, New Zealand, France, Spain, Ireland, Panama, Egypt and Bulgaria. Sue has worked with companies like Marriott, Wells Fargo, Disney, ESPN, Benjamin Moore, J Crew, & Verison. Sue did her undergraduate work at Arizona State University. She has a Masters degree in Human Development, and another in Counselling.

Chris Olex, Facilitator

Chris is a Corporate Trainer and Facilitator specializing in team and personal development. She has devoted her entire career to the development of human potential. Chris holds a Bachelor’s degree in Psychology focusing in Organizational Behavior and Leadership.

Relying on experience gained from all levels of the training process — from customer management to delivery and evaluation — she works in partnership with a wide range of clients and organizations all over the globe to design, develop, and deliver professional programs from 5 people to 500. Her infectious energy and relentless inquiry push participants to want to learn more. Chris is passionate about self-learning and uses a variety of tools to help her participants do just that.

Throughout her career, Chris has partnered with training companies like the institute for health and human potential to deliver powerful team programs, and her international client list includes: Pfizer, Deloitte, Novartis, Fidelity, Columbia Executive Education Center, McKinsey & Company, and Boston Consulting Group.

Jennifer Krueger, Facilitator

Jennifer brings an extraordinary level of energy to her training and coaching of teams and leaders. She is a distinguished certified trainer and has spoken at a variety of Conference Board of Canada events, as well as delivered Keynote workshops to hundreds of people. 

With a degree in Adult Learning and Development from the University of Toronto and twenty years of experience, Jennifer’s masterful facilitation skills shine through from start to finish of every learning session she leads.  

Her work has taken her to four countries, where she has broadened the number and variety of clients and learners she has worked with.  In that time, she worked with such diverse clients as Ontario Power Generation, Magna, Unilever, Cenovus, ViaRail, Barrick Gold, KPMG, Stantec, and more.

Jennifer is as comfortable in a classroom as she is in a digital teaching environment.   Her excitement, friendliness, openness and intelligence are instantly picked up on by all participants, leading to an environment where she quickly earns and establishes trust and excitement about the material they will cover and the lessons they will learn.  She excels at identifying the key points in learning, no matter how complicated, and using real-life examples, experience and humor to clarify the “So what?” to the learner. 

Jennifer’s energy and approach are summed up in her motto which she credits to Nobel prize winning poet William Butler Yeats – “Education is not the filling of a pail, but the lighting of a fire!”

Gates Cooney, Facilitator

With over eighteen years of professional experience as a learning specialist and facilitator, Gates brings seasoned expertise to her training delivery.  Her passion for adult learning is surpassed only by her passion for emotional intelligence.  Gates’ ability to adapt her approach to suit different learning styles ensures an interesting and effective training experience for participants of her courses.

Often described as engaging and authentic, Gates received her training as a facilitator via Intersol and Langevin Learning Services.  She earned her accreditation in Emotional Intelligence from the Institute of Health & Human Potential (IHHP) and her credentials in adult learning from St. FX University and her studies at Walden University.

Her past professional work experience as a VP of learning and development has given Gates insight and understanding into the role that leaders play and has allowed her to better understand the challenges leaders face working with people that have different values, needs, and expectations.

Her work experience has allowed her to gain invaluable insight into organizational behavior and how to strengthen it at its core. Her commitment to projects and getting the job done led Gates to receive the Canadian Nuclear Safety Commission (CNSC) Excellence Award in 2006, 2010, and 2012.  Gates is a two-time nominee for the Michelle Comeau Human Resources Leadership Award which recognizes excellence and leadership within the human resources community. 

She possesses a strong passion for teaching adults and believes wholeheartedly in the power of emotional intelligence to help leaders, their employees, and their companies to thrive. In Gates’ facilitation, she helps leaders improve their ability to connect with their teams in a way that increases engagement and productivity. 

An open-minded lover of learning, Gates insists she learns just as much from the adults she teaches as they do from her. Her desire to inspire others and help them reach their full potential by developing emotional intelligence and effective communication skills keep her motivation and commitment strong.

Michael Bell, Facilitator, Director – Asia-Pacific Office

Michael joined IHHP in 2006 following a 15 year career in the pharmaceutical industry where he held a number of key leadership roles in some of the most successful and recognizable companies in the business.

Over this time, Michael has developed extensive knowledge and experience as a speaker, coach and trainer, specialising in the topics of Emotional Intelligence (EI) and Performing Under Pressure. He has delivered leadership programs to a wide cross-section of industries and professions – from Pharma & Education to Accounting & Financial Services – throughout North America and Asia Pacific.

As our Director, Asia Pacific, he works directly with OD, HR and training teams within client organizations to tailor programs that deliver behavioral change in-line with the cultural vision of the organization and unique needs of each individual.

Michael’s dynamic, compelling presentations provide audiences with valuable, actionable strategies to help them improve their performance under pressure.  Learning “what we should do” is helpful; learning “how to apply that knowledge” is transformational. This is what Michael delivers, and what sets his keynotes and workshops apart.

Blair Steinbach, Facilitator

A cutting-edge thinker and practitioner in personal transformation and organizational development, Blair Steinbach has the rare gift of making the complex simple.

Spanning three decades, his work has taken him around the globe, working with leaders and managers across industries from small classrooms to groups of thousands.  A brilliant storytelling with a compelling presence, Blair’s work is playful, honest, and courageous. Through his own open heartedness, he creates a safe environment for people to try new things, learn and transform. The learning as well as Blair’s authentic presence leave a lasting impression far beyond the classroom.

After co-founding Eagle’s Flight where he created and delivered Industry-leading Experiential Learning, Blair’s interest turned to the emerging field of Neuroscience. He joined the team at Institute for Health and Human Potential, where he became the Director of Innovation, crafting and delivering dynamic training programs that remain at the core of the IHHP offerings.

In 2012, Blair moved to Dublin Ireland, where he co-founded GreenLine Conversations, travelling throughout Europe to share and expand his design and facilitation skills within the context of cross-cultural communication.

Because it is true that ‘home is where the heart is,’ Blair returned to Canada.  Throughout his journey around the globe, Blair’s life mission has been to explore one compelling question: “How can I help people get out of their own way, so they can live meaningful, connected lives?” He is thrilled to be home again at IHHP and continue that work.

Joelle Hadley

Joelle Hadley, Facilitator

Joelle Hadley is founder of the boutique management consulting firm The Culture Coaches and The Southwest Institute for Emotional Intelligence.

In Joelle’s previous business experience she learned quickly that emotional intelligence and building culture is vital to the success of an organization and an individual. She is a certified Enterprise Licensed Trainer for IHHP and is equipped with real-world experience around inspiring results and the potential of people.

She’s the former Publisher of The Phoenix Business Journal and holds a degree in Journalism from the University of Missouri. She has 21 years of sales, marketing and publishing experience. Joelle’s style is energetic, engaging, creative and interactive.

She has special expertise in communication skills and has inspired thousands across the country with her keynotes, workshops and coaching centered on corporate culture, leadership, life balance and personal excellence.

Jo-Ann Pawliw-Fry, Facilitator

For over twenty years, Jo-Ann has led, developed and inspired individuals and organizations in both the corporate and non-profit sectors, education and sport.

As a former multi-sport varsity athlete, educator and business owner, combined with her many years of coaching both executives and elite athletes, Jo-Ann brings a broad range of experiences to her facilitation.

Participants in Jo-Ann’s programs praise her for her ability to share evidence-based content and strategies in a way that makes it relevant and relatable for all learners. Her ability to create a relaxed yet highly engaged room, makes for an ideal learning environment.

Jo-Ann has worked with companies in many industries including engineering, healthcare, finance, oil and gas, municipalities and energy. She has delivered highly impactful programs and keynotes to both small and large audiences across Canada and North America.

In addition to a B.Sc. from McMaster University and an Education degree from the University of Toronto, Jo-Ann is a Certified HeartMath Trainer and Coach and completed Harvard’s Resiliency training program.