Emotional Intelligence – EQ or EI is:

A term created by two researchers – Peter Salavoy and John Mayer – and popularized by Dan Goleman in his 1996 book of the same name.

We define EI or EQ as the ability to:

  • Recognize, understand and manage our own emotions
  • Recognize, understand and influence the emotions of others

In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions – both our own and others – especially when we are under pressure.

When would I need to manage my Emotional Intelligence?

  • Giving and receiving feedback
  • Meeting tight deadlines
  • Dealing with challenging relationships
  • Not having enough resources
  • Dealing with change
  • Dealing with setbacks and failure

The Research

In his book Working With Emotional Intelligence, Daniel Goleman cites the Harvard Business School research that determined that EQ counts for twice as much as IQ and technical skills combined in determining who will be successful.

Emotional intelligence – why it can matter more than IQ. Please refer to our white paper – The ROI for Emotional Intelligence

Why Emotional Intelligence training works

Self-Awareness. Understand the impact you have on the people around you. 

Neuroscience-Based Change. Drive real behavioral change with a program rooted in neuroscience and research. 

Unleash The Best You Have To Offer. Discover why your best self is your best choice.

Great Workplace Culture. Emotions are contagious. Improve relationship quality and build a culture of accountability.

Exceptional Leadership. People leave managers, not jobs. Exceptional leaders bring out the best in their people. 

It’s a scientific fact that emotions precede thought. When emotions run high, they change the way our brains function… diminishing our cognitive abilities, decision-making powers, and even interpersonal skills.

A few videos to help you understand a bit more about emotional intelligence…

What exactly is Emotional Intelligence?


What is an emotional hijack and how can you best manage one?

In case you need a few more strategies, Bill introduces you to a few (from the 22) our book has!

Connect with a Leadership Consultant to discuss how you can get the most from your team!