What is Emotional Intelligence?

Emotional Intelligence (EQ or EI) is a term created by two researchers – Peter Salavoy and John Mayer – and popularized by Dan Goleman in his 1996 book of the same name.

We define EI as the ability to:

  • Recognize, understand and manage our own emotions
  • Recognize, understand and influence the emotions of others

In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions – both our own and others – especially when we are under pressure.


Really want to understand what Emotional Intelligence is about? Watch this first video.



Examples of high pressure situations that require us to manage our emotions skillfully include:

  • giving and receiving feedback
  • meeting tight deadlines
  • dealing with challenging relationships
  • not having enough resources
  • dealing with change
  • dealing with setbacks and failure

Meaning of Emotional Intelligence

Whether you are a formal manager or want to increase your individual performance (or both), the IHHP emotional intelligence training program will teach you the foundational principles and brain science of Emotional Intelligence (EI). You will become a student of human behavior: understanding what your brain does under pressure and how that affects your decision making and the impact you have on others. The idea is that the more you understand about how you react under certain conditions, the better you are able to anticipate your behavior and counter it with a more constructive response.

The Research:

In his book Working With Emotional Intelligence, Daniel Goleman sites the Harvard Business School research that determined that EQ counts for twice as much as IQ and technical skills combined in determining who will be successful.

Emotional intelligence – why it can matter more than IQ: for additional research on the business case for EI, please refer to our white paper – The ROI for Emotional Intelligence

Need more science? Watch this video where Bill introduces the amygdala high-jack.



The Brain Science – An Amygdala Hijack

IHHP_EI_Icon_WEB-smWhen they first hear the term EQ, many people think it’s something soft and squishy. We thought the same thing until we learned about the brain science of emotions. In particular, we all have the cognitive part of our brain where we do our best thinking, but we also have the emotional part of our brain – more specifically the amygdala – which responds when we feel fear or are threatened in any way (physically and socially).

In our programs, we help people understand the chemical responses we all experience under pressure, and how that can limit our ability to think cognitively, and move us toward our default behaviors during what is called an “amygdala hijack”, where this more primitive part of our brain can literally hijack our thinking mind.

The IHHP emotional intelligence training program will help you improve your own personal leadership by teaching you to manage your emotions in your most difficult moments. This learning will enable you to perform at your best, and connect with others in a more meaningful way. You will also gain critical skills that will enable you to influence and coach others, regardless of your position in your organization. Not only will this make you a more effective leader, it also offers you the ability to increase your position within the company and ultimately influence its success or failure.



Learn a strategy to manage your emotions under pressure by watching this video.








What do IHHP and a New York Times bestselling book have in common? Watch this video to find out.

After watching this last video, you now have a better understanding of how IHHP and the New York Times bestselling book on pressure support each other. What is important to know is that Emotional Intelligence is the foundation of all of IHHP’s programs. But what is the nest step?

Learn more about the book

Learn more about our programs

Learn about Emotional Intelligence virtual

Remember, leadership is not easy, especially under pressure.  Pressure changes how the brain functions; it diminishes our ability to think, make decisions and connect with others in a meaningful way. With pressure increasing in all aspects of our lives, the ability to manage pressure is one of the key differentiators of high performing managers and leaders.

What does IHHP do that’s unique in training emotional intelligence?

We’ve been delivering keynotes, training, assessment and coaching programs on the topic of emotional intelligence in the workplace for over 15 years. We think we are especially good at:

  • Creating learning programs (virtual or classroom) that take the research and brain science of EI and translate it into practical learning and techniques people can apply when under pressure
  • Creating programs with very practical and interactive exercises that give people the opportunity to learn and practice how they can apply the new techniques they’ve learned
  • Understanding the unique needs of our clients and applying the learning to those needs. Examples of ways we apply our EI programs include: leading through change, increasing engagement, creating accountability, building teams, driving sales performance, etc.

To learn more about our EI programs, please visit:

Keynote Speakers

EI Training Program

EI360 Assessment


ROI White Paper