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Effective Communication Articles

Emotional intelligence ensures effective communication, which is about being able to clearly convey a message and listen in a way that makes the other person feel heard and understood. Effective communication is the cornerstone of highly engaged productive companies and teams.

5 Benefits of Expressing Gratitude in the Workplace

This year, it has been easy to focus on the challenges we have faced. In January, it looked like the pandemic was going to be relegated to history and the vaccine would mean our lives would soon look like they did in 2019. It didn't quite work out that way. While many...

The value of listening vs. only hearing

If you ask most people if they are good listeners, they will confirm that they listen to everyone.  What they really are referring to is their ability to hear. While hearing and listening may seem like they serve the same purpose, the difference between the two...

4 Mistakes CEO’s Make in Difficult Conversations

Published in The CEO Magazine Published on March 27, 2018 One of the most important things a CEO must do is have skillful difficult conversations – holding people accountable, rolling out change people don’t like, pushing back with the board, and for those of you with...

The 2 Patterns of Difficult Conversations Gone Wrong

When strong emotions and avoidance are getting in the way: How to recognize and break patterns. David was frustrated. Again. He was attending his team’s weekly priority meeting and, while there was lots of animated discussion, there wasn't much prioritizing going on....