Having good relationships at work matters to you, but you are experiencing conflict with a person on your team. It’s...
Effective Communication Articles
Emotional intelligence ensures effective communication, which is about being able to clearly convey a message and listen in a way that makes the other person feel heard and understood. Effective communication is the cornerstone of highly engaged productive companies and teams.
How EQ Drives Psychological Safety
Cranla Warren, IHHP’s organizational psychologist and expert in Emotional Intelligence, recently had the opportunity...
5 Benefits of Expressing Gratitude in the Workplace
This year, it has been easy to focus on the challenges we have faced. In January, it looked like the pandemic was...
The value of listening vs. only hearing
If you ask most people if they are good listeners, they will confirm that they listen to everyone. What they...
4 Mistakes CEO’s Make in Difficult Conversations
Published in The CEO Magazine Published on March 27, 2018 One of the most important things a CEO must do is have...
The 2 Patterns of Difficult Conversations Gone Wrong
When strong emotions and avoidance are getting in the way: How to recognize and break patterns. David was frustrated....
What CEO’s need to do to include the women on their teams
Original publication: CEOWORLD magazine Original publication date: October 13, 2016 Most of us are familiar with...
The Last 8% Conversation
Here is a distinct pattern we see over and over again in the leadership development training programs we run: when...
The Wedding Speech
About 8 months ago, I received a call from a dear friend ‘Emma’…it was 10am on a Saturday morning. Emma was...
“We Need to Talk” – Here we go again
“We need to talk”. She says. Oh great, I think. I’ve got a million things going on, tons of work to do, and now I’m in...
Checking Assumptions in Difficult Conversations
Emotional Intelligence has many applications, one of the most helpful being in the area of having important...
Execution is Not Easy: Having the Conversations That Matter
Are you losing 50%of your business strategy’s value because of conversations that aren’t happening? Execution is not...
Scaredy Cat Hires Idiots
This is a story about Fred. Fred manages a very busy full-service hardware store that’s part of a huge national chain....