Leadership and Emotional Intelligence curriculum
To perform under pressure, an individual needs to master three key areas: managing emotions under pressure, thinking under pressure and conversations under pressure. Why? Pressure affects and disrupts our emotions (the emotional part of our brain), our thinking (the cognitive parts of our brain) and our ability to communicate (which requires both).
Performing Under Pressure:
The Science of Leadership and Performance
Why do smart people fail? Why do technically brilliant individuals have trouble managing others and collaborating on a team? It is not because they lack intelligence or technical skills. Far from it. What they lack is a critical level of Emotional Intelligence (EI) and the ability to manage their own emotions and others’ when they are under pressure.
Leadership and Emotional Intelligence
Whether you are a formal manager or want to increase your individual performance (or both), this program will teach you the foundational principles and brain science of Emotional Intelligence (EI).
Focusing on managing your emotions under pressure, this program will enable you to increase your personal leadership by learning how to manage your emotional brain in your most difficult moments. This will allow you to influence and engage others, and connect with them in a more meaningful way.
In this program, you will:
- Learn the brain science of emotions that drives your behavior under pressure
- Increase your awareness of the situations that put you at risk of having your emotions lead to unskillful behavior and poor decisions
- Have the option to utilize our state-of-the-art EI360 feedback assessment to increase self-awareness of the 11 key EI competencies that drive your success
- Learn practical strategies to help you respond more skillfully as pressure, tension and complexity increase
- Identify patterns, triggers and emotional habits that either drive or derail your performance
- Learn to suspend judgment – become ‘more curious and less certain’ – to effectively engage and influence others
- Understand how to be an effective coach and help others develop the skills to perform under pressure
- Practice techniques through interactive exercises and develop an action plan to put those strategies into practice
This program is the foundation of IHHP’s learning curriculum for helping you lead and perform under pressure; it is followed by the Performing Under Pressure: The Science of Doing Your Best When it Matters Most and Performing Under Pressure: The Three Conversations of Leadership.
- Clearly outline the business case for developing emotional intelligence
- Are grounded in brain science and research on human behavior and performance
- Are applicable to the challenging situations and relationships people face every day
- Increase self-awareness, through self-assessment and/or an EI360 feedback tool
- Provide techniques that people can use in their business and personal life right away
- Are part of a sustained learning program that includes continued training and coaching
“Because of the furious pace of change in business today, difficult to manage relationships sabotage more business than anything else – it is not a question of strategy that gets managers and leaders into trouble, it is a question of emotions.”
Companies who invest in developing their managers’ emotional intelligence will see these behaviors demonstrated:
- They are able to listen to others without jumping to conclusions
- They are able to admit to their mistakes and take personal accountability
- They are able to remain calm under pressure and keep everyone around them calm
- They are able to receive feedback and criticism without becoming defensive
- When coaching, they connect to the emotions that drive people’s behaviors
- They do not avoid difficult conversations and are able to hold people accountable in a motivating way
This program is based on the New York Times and Amazon bestselling book‘Performing Under Pressure’
Pressure changes how the brain functions; it diminishes our cognitive success tools – our ability to think, deal with change, make decisions, focus and pay attention. Most people take a haphazard approach to dealing with their pressure moments. Our study of 12,000 people showed the top 10% performers have insight about their pressure moments and situations, and use strategies to be their best under pressure.
Buy your copy of the Performing Under Pressure book now!
Focusing on managing your thinking under pressure, this program will provide you with techniques and tools to help you overcome the sabotaging effects of pressure so you can think clearly and strategically, make decisions, perform complex tasks and lead others when there is change and pressure.
In this program, you will learn:
- How to better manage pressure so it becomes a competitive advantage for you in growing your career and in helping your organization drive performance
- Research from our study of 12,000 people and what the top 10% did to excel under pressure
- Three pressure insights that will help you avoid the sabotaging effective of pressure
- Stories of leaders and organizations who have managed pressure effectively to succeed
- How pressure affects your brain and strategies you can use to perform under pressure in the moment
- Longer term ‘COTE of Armor’ (Confidence, Optimism, Tenacity, Enthusiasm) strategies that help inoculate you against pressure and increase your confidence as you walk into a pressure situation
This program is based on the ground breaking book, Performing Under Pressure, The Science of Doing Your Best When It Matters Most, published by Crown Business/Penguin Random House in February, 2015. For this New York Times bestselling book, co-authored by noted psychologist Hendrie Weisinger and IHHP’s J.P. Pawliw-Fry and , IHHP undertook a seven year study of more than 12,000 subjects from around the world. We learned what the top 10% performers do to succeed under pressure!
This program may be taken stand-alone or can be preceded by our foundational Performing Under Pressue: The Science of Emotional Intelligencetraining, which is a pre-requisite for Performing Under Pressure: The Three Conversations of Leadership
Want to know how well you are performing under pressure? Take the Pressure quiz!
Performing Under Pressure:
Building Trust and Accountability
People want to make relationships work with their managers, teams, and peers. They want to give formal and informal feedback that improves accountability, clarity and performance. They want to bring their ideas and concerns to the table regardless of who is in the room. What is surprising is the lack of skill and ability most people have to step into the difficult conversations they know they need to have.
Focusing on having effective conversations under pressure, this program will help people conduct daily, difficult and courageous conversations that cultivate teamwork, build connected relationships, and help global, highly matrixed, virtual teams learn to influence and collaborate more skillfully.
In addition to helping you have high-pressure and difficult conversations, you will also gain insight that when you are under pressure, you often have less effective daily conversations, which can erode trust and connection in your key relationships.
This program has been designed for people who are in formal leadership positions and responsible for both the performance and on-going development of their direct reports. This program builds on the foundation of Emotional Intelligence and will enable you to:
- Understand the importance and impact of three critical types of conversations: Daily, Difficult and Courageous Conversations
- Leverage insight from the brain science of emotions to have more effective conversations
- Learn techniques to have high impact daily coaching conversations that build trust and drive results, even in time-constrained, pressure-filled environments
- Practice having difficult conversations in a way that allows you to speak your truth and get to the “last 8%”, while not emotionally triggering the other person. Examples include:
- Engaging people by creating emotional connection when rolling out change
- Delivering bad news or saying “no” in a way that ensures a person is still valued and understands the message
- Providing continuous coaching about behavior, performance and impact
- Managing up and across when we have limited or no direct authority
- Understand the importance of having a developmental mindset so you can coach people to the next level of performance
There comes a time when we need to have a difficult conversation in the workplace. This program will provide you with the knowledge and techniques required to have the critical conversations that you know you need to have. These kinds of conversations are never easy, but we need the skills to have them in order to consistently drive performance.
The Performing Under Pressure: The Science of Emotional Intelligence program is a pre-requisite for Performing Under Pressure: The Three Conversations of Leadership. This program may be preceded by or followed by Performing Under Pressure: Doing Your Best When it Matters Most.
The Daily ConversationThese are the more frequent conversations that a manager has with peers, staff and senior managers. We characterize daily conversations as having low emotional risk to both you and the other person. The daily conversation can take place in a team meeting, as part of coaching a staff member or peer, in the process of delegating or getting an update on the progress of a task or project, or even through an e-mail. A daily conversation is often not planned. It could happen when someone drops in your office with a question or concern or when a colleague is dealing with a problem. The conversations sound unimportant, but participants will learn how critical they are to setting the stage to less common and more effective Difficult and Courageous Conversations.
The Difficult ConversationThese are the conversations that leaders have with peers, staff and senior managers that are more difficult to have because there is greater risk and they are often not comfortable to have. It entails greater risk because the person on the receiving end might be hearing something they do not want to hear. This could be the conversation where a manager ‘holds’ a person accountable or is delivering ‘bad’ news. There is an obvious potential for the conversation to get personal. This is why managing emotions within the conversation is so important. If a person starts to take the feedback personally, they will ‘emotionally ‘hijack’ and not be able to hear the feedback. If these conversations are not handled skillfully, the person will become disengaged and demotivated.
The Courageous ConversationMost of us know when they are “courageous conversations” because we still have not worked up the courage to have them! These are the planned conversations that affect a person’s well-being and work environment because they involve ‘personal risk’. These conversations are required when difficult conversations about the organization become personal. For a lot of participants, a conversation becomes “courageous” when it involves “managing up” – giving feedback to their direct manager or pushing back on a senior leader. It takes courage to have these conversations, but organizations where people avoid them will not thrive, respond to change or innovate.
These programs combine our 20 years of experience working with people and organizations who deal with high pressure situations – Olympic athletes, U.S. army commanders, fortune 500 companies – along with our research study of 12,000 people that we conducted for our New York Times bestselling book, Performing Under Pressure.
Everyone deals with pressure and all of our programs are designed to develop every person regardless of their level within their organization. Since an organization’s needs and teams differ, our programs are flexible and can be tailored accordingly in order to generate the best results based on your audience, demographics and objectives. Whether through on-site training or virtual classes, our leadership training programs work!
There are many different options and approaches for delivering our training programs that will enable employees to perform and lead under pressure.
Our programs are delivered to:
- Senior leadership teams
- Front line to mid-level managers
- Emerging leaders
- Sales leaders and sales managers
- Individual contributors
- New leaders / New employees