Leadership and Emotional Intelligence curriculum
A single event is not enough – no matter how great it is. The following is a full curriculum of training programs that build on each other. Only by creating a sustained learning curriculum, can real behavior change occur over time.
The Science of Leadership and Performance
Why do smart people fail? Why do technically brilliant individuals have trouble managing others and collaborating on a team? It is not because they lack intelligence or technical skills. Far from it. What they lack is a critical level of Emotional Intelligence (EI) and the ability to manage their own emotions and others’ when they are under pressure.
Our EI program is available in both classroom and full virtual format for your global teams!
Leadership and Emotional Intelligence
Whether you are a formal manager or want to increase your individual performance (or both), this program will teach you the foundational principles and brain science of Emotional Intelligence (EI). You will become a student of human behavior: understanding what your brain does under pressure and how that affects your decision making and the impact you have on others.
In this emotional intelligence leadership course, you will increase your personal leadership by learning how to manage your emotions in your most difficult moments, enabling you to perform and lead at your best, and connect with others in a more meaningful way.
In this program, you will:
- Learn the brain science of emotions that drives your behavior under pressure
- Increase your awareness of the situations that put you at risk of having your emotions lead to unskillful behavior and poor decisions
- Have the option to utilize our state-of-the-art EI360 feedback assessment to increase self-awareness of the 11 key EI competencies that drive your success
- Learn practical strategies to help you respond more skillfully as pressure, tension and complexity increase
- Identify patterns, triggers and emotional habits that either drive or derail your performance
- Learn to suspend judgment – become ‘more curious and less certain’ – to effectively engage and influence others
- Understand how to be an effective coach and help others develop the skills to perform under pressure
- Practice techniques through interactive exercises and develop an action plan to put those strategies into practice
This training program will help you improve your own personal leadership by learning to manage your emotions and perform at your best when you are in high pressure situations. You will also gain critical skills that will enable you to influence and coach others, regardless of your position in your organization.
This program is the foundation of IHHP’s learning curriculum for helping you lead and perform under pressure; it is followed by the Performing Under Pressure: The Science of Doing Your Best When it Matters Most and Performing Under Pressure: Difficult Conversations.
- Clearly outline the business case for developing emotional intelligence
- Are grounded in brain science and research on human behavior and performance
- Are applicable to the challenging situations and relationships people face every day
- Increase self-awareness, through self-assessment and/or an EI360 feedback tool
- Provide techniques that people can use in their business and personal life right away
- Are part of a sustained learning program that includes continued training and coaching
“Because of the furious pace of change in business today, difficult to manage relationships sabotage more business than anything else – it is not a question of strategy that gets managers and leaders into trouble, it is a question of emotions.”
Companies who invest in developing their managers’ emotional intelligence will see these behaviors demonstrated:
- They are able to listen to others without jumping to conclusions
- They are able to admit to their mistakes and take personal accountability
- They are able to remain calm under pressure and keep everyone around them calm
- They are able to receive feedback and criticism without becoming defensive
- When coaching, they connect to the emotions that drive people’s behaviors
- They do not avoid difficult conversations and are able to hold people accountable in a motivating way
This program is based on the book ‘Performing Under Pressure: The Science of Doing Your Best When it Matters Most’
Leadership is not easy, especially under pressure. Pressure changes how the brain functions; it diminishes our ability to think, make decisions and connect with others in a meaningful way. With pressure increasing in all aspects of our lives, the ability to manage pressure is one of the key differentiators of high performing managers and leaders. Failing to manage pressure has become a significant reason why smart people fail.
In this keynote and training program, you will learn:
- How to better manage pressure so it becomes a competitive advantage for you in growing your career and in helping your organization drive performance
- Research from our study of 12,000 people and what the top 10% did to excel under pressure
- Three pressure insights that will help you avoid the sabotaging effective of pressure
- Stories of leaders and organizations who have managed pressure effectively to succeed
- How pressure affects your brain and strategies you can use to perform under pressure in the moment
- Longer term ‘COTE of Armor’ (Confidence, Optimism, Tenacity, Enthusiasm) strategies that help inoculate you against pressure and increase your confidence as you walk into a pressure situation
This program is based on the ground breaking book, Performing Under Pressure, The Science of Doing Your Best When It Matters Most, published by Crown Business/Penguin Random House in February, 2015. For this book, co-authored by noted psychologist Hendrie Wesinger and IHHP’s J.P. Pawliw-Fry and , IHHP undertook a seven year study of more than 12,000 subjects from around the world. We learned what the top 10% performers do to succeed under pressure!
Performing Under Pressure will help you drive engagement, innovate, grow, increase customer service and succeed in the face of constantly increasing pressure. Organizations like Goldman Sachs, Intel, Coca-Cola, NASA, and the U.S. Navy and Army, as well as Olympic athletes and NBA teams, have benefitted from IHHP’s cutting edge approach to performing under pressure.
Want to know how well you are performing under pressure? Take the Pressure quiz!
Building Trust and Accountability
People want to make relationships work with their managers, teams, and peers. They want to give formal and informal feedback that improves accountability, clarity and performance. They want to bring their ideas and concerns to the table regardless of who is in the room.
To make relationships work, difficult conversations need to take place: giving feedback, championing an idea or holding someone accountable. Under the pressure to drive results, people often make these mistakes:
- They forget the importance of building trust in their relationships during day-to-day interactions
- They find reasons not to have the conversations they know they need to have
- They never really have the Last 8% Conversation™
What is the last 8% conversation? Toward the end of the conversation when the pressure increases, many individuals choose to avoid (sometimes unknowingly) the last and most important part of the conversation – the part that really needs to be said.
This program will arm you with insights and communication strategies that will enable you to have conversations that drive results and build trust, even in pressure filled moments. It builds on the foundation of Performing Under Pressure: Performing Under Pressure: Emotional Intelligence and will enable you to:
- Understand the importance and impact of three critical types of conversations: daily, difficult and courageous conversations
- Leverage insight from the brain science of emotions to have more effective conversations
- Learn techniques to have high impact Daily conversations that build trust and drive results, even in time-constrained, pressure-filled environments
- Practice having Difficult and Courageous conversations in a way that allows you to speak your truth and get to the “last 8%”, while not emotionally triggering the other person. Examples include:
- Engaging people when rolling out change
- Delivering bad news or saying “no” in a way that ensures a person is still valued
- Providing continuous feedback about behavior, performance and culture
- Managing up!
- Build an action plan that can be applied to the conversations that need to happen
Too often, Leadership training is looked at as being soft and squishy. That’s why our Leadership and Emotional Intelligence training programs are based on research and the science of human behavior. Understanding how your brain responds under pressure and learning techniques to react more skillfully in your critical moments will allow you to increase your performance and leadership – and be your best when it matters most!
These programs combine our 20 years of experience working with people and organizations who deal with high pressure situations – Olympic athletes, U.S. army commanders, fortune 500 companies – with our research on over 120,000 high performing business people and leaders from around the world. We have continuously improved and perfected our leadership training programs to provide a rich learning experience that will drive real behavior and culture change within your team and organization.
Everyone deals with pressure and all of our programs are designed to develop every person regardless of their level within their organization. Since an organization’s needs and teams differ, our programs are flexible and can be tailored accordingly in order to generate the best results based on your audience, demographics and objectives. Whether through on-site training or virtual classes, our leadership training programs work!
There are many different options and approaches for delivering our training programs that will enable employees to perform and lead under pressure.
Our programs are delivered to:
- Senior leadership teams
- Front line to mid-level managers
- Emerging leaders
- Sales leaders and sales managers
- Individual contributors
- New leaders / New employees
- Web-based assessment at the individual and team levels (optional)
- Facilitator-led discussion of key concepts, either in-class or virtually
- Small breakout groups to practice skills and strategies
- Experiential exercises to increase solidification of concepts
- Grounded experience through customized scenarios and business cases
- Participant coaching
- Follow-up group and one-on-one coaching
- Follow-up assessment and practice through an interactive sustainment program
- Higher employee engagement and commitment
- Increased productivity
- Better collaboration and teamwork
- Greater innovation