We will work with you to ensure we provide a facilitator that is a perfect match for your audience. All of our facilitators are exceptional (or they wouldn’t be working with us!). The idea is to make a match based on your industry, demographics and learning objectives.


IHHP is proud to introduce you to our Facilitators:


sara bioSara J. Ross, Senior Research Consulting Partner at IHHP
In a world where pressure pervades all aspects of our lives, Sara Ross is uniquely skilled in helping people and organizations build their “pressure endurance” so they can be their best, even in the most difficult and pressure-filled situations. This is a skill proving to be a distinct advantage in today’s competitive and fast-paced world.

Sara is a Senior Research Consulting Partner at the Institute for Health and Human Potential (IHHP), the leadership development training firm that wrote the New York Times Bestselling book, “Performing Under Pressure”.

As an advisor, speaker, trainer and executive coach, Sara has supported and challenged a diverse group of leaders from Fortune 500 companies including Allstate, Rogers Communications, New York Life and Xerox, the NBA leadership team of the Orlando Magic, financial institutes such as TD Bank and PricewaterhouseCoopers and leading healthcare organizations such as United Health Group and New York Presbyterian Hospital.

Backed by science and infused with a contagious energy, Sara balances these to inspire leaders and their people to take personal accountability for their performance. She translates the complex science of pressure into simple actionable strategies to be put into practice immediately resulting in new insights and starting true change.

Sara has a Master’s of Science (MSc.),is a certified Language and Behavioral Profiler, is an Executive Leadership and Work/Life Integration Coach and is IHHP’s Master Certifying Practitioner in the “Performing under Pressure” curriculum training programs and assessments. Sara has a Master’s of Science (MSc.) from the University of Waterloo, is a CFI-trained Performance Coach and is IHHP’s Master Certifying Practitioner in the “Performing under Pressure” curriculum and assessments.


Sue Krautkramer, Facilitator, Program Designer
Sue brings a powerful package of expertise to her lead facilitator role at the institute for health and human potential that includes practical business experience in management and sales, 16 years of facilitating for Fortune 500 companies, …

… program design and development, mentoring and being a life-long learner. Her most recent role was as President of Eagle’s Flight, an experiential learning design company.

Her unique brand of facilitating combines common sense, academic knowledge, practical application, a passion for people and a drive to create results. She has worked with groups of 6 executives, needing truth and direction, to 450 sales people at a conference. She has worked in almost every state in the U.S. as well as Brazil, Korea, Australia, South Africa, New Zealand, France, Spain, Ireland, Panama, Egypt and Bulgaria. Sue has worked with companies like Marriott, Wells Fargo, Disney, ESPN, Benjamin Moore, J Crew, & Verison. Sue did her undergraduate work at Arizona State University. She has a Masters degree in Human Development, and another in Counselling.

Michael Bell, Facilitator, Director – Asia-Pacific Office
Michael joined IHHP in 2006 following a 15 year career in the pharmaceutical industry where he held a number of key leadership roles in some of the most successful and recognizable companies in the business.

Over this time, Michael has developed extensive knowledge and experience as a speaker, coach and trainer, specialising in the topics of Emotional Intelligence (EI) and Performing Under Pressure. He has delivered leadership programs to a wide cross-section of industries and professions – from Pharma & Education to Accounting & Financial Services – throughout North America and Asia Pacific.

As our Director, Asia Pacific, he works directly with OD, HR and training teams within client organizations to tailor programs that deliver behavioral change in-line with the cultural vision of the organization and unique needs of each individual.

Michael’s dynamic, compelling presentations provide audiences with valuable, actionable strategies to help them improve their performance under pressure.  Learning “what we should do” is helpful; learning “how to apply that knowledge” is transformational. This is what Michael delivers, and what sets his keynotes and workshops apart.


Chris Olex, Facilitator
Chris is a Corporate Trainer and Facilitator specializing in team and personal development. She has devoted her entire career to the development of human potential. Chris holds a Bachelor’s degree in Psychology focusing in Organizational Behavior and Leadership.

Relying on experience gained from all levels of the training process — from customer management to delivery and evaluation — she works in partnership with a wide range of clients and organizations all over the globe to design, develop, and deliver professional programs from 5 people to 500. Her infectious energy and relentless inquiry push participants to want to learn more. Chris is passionate about self-learning and uses a variety of tools to help her participants do just that.

Throughout her career, Chris has partnered with training companies like the institute for health and human potential to deliver powerful team programs, and her international client list includes: Pfizer, Deloitte, Novartis, Fidelity, Columbia Executive Education Center, McKinsey & Company, and Boston Consulting Group.


Peter Taylor, Facilitator
Peter has been fascinated with emotional intelligence since first learning of the term in the mid-nineties. In addition to helping organizations striving to excel to adopt emotional intelligence as their operating system, he has witnessed many individuals become much better at performing under pressure by utilizing this information and the associated strategies.

Since becoming associated with IHHP in 2002, Peter has worked with both IHHP and his own clients to increase the use of emotional intelligence as an operating system for clients dealing with professional and personal challenges. Through leading programs and his coaching, Peter has assisted many leaders and individuals to reach a higher level of performance.

Peter brings vast facilitation experience. Among his favourite projects was developing a Facilitator Bootcamp for KPMG. He then took the program around the globe and equipped technically competent people to pass on their knowledge to others. In the course of his travels, he was able to use his knowledge of emotional intelligence in many different linguistic and cultural settings.

Peter has his CHRP and CTDP designations and an Honours Bachelor of Commerce and a Masters of Human Resource Development. His previous business experience includes human resources management in automotive manufacturing, machine tools and yacht building as well as five years on the faculty of Durham College. Prior to going into private practice, Peter was the president of a retail computer training company.


Jo-Ann Pawliw, Director of Western Canada

As a former multi-sport varsity level athlete, professional singer, educator, business owner and mother of two young adults, Jo-Ann knows what it takes to perform under pressure. After much experience and training in the latest evidence based models at places such as Harvard and HeartMath, she passionately shares them with other professionals.

For more than twenty years, Jo-Ann has lead, developed and inspired individuals and organizations in the corporate sector, non-profit organizations, sports teams and schools. Jo-Ann is comfortable with small groups of Directors or large rooms of Managers and Employees. Some of the sectors that call on Jo-Ann to offer Performing Under Pressure training include engineering, forestry, pipeline, oil and gas, municipalities and energy providers. Most people can make good decisions when business is good and environments are positive, but it’s how one manages themselves during the pressure situations that are the most impactful on business and one’s health.

No matter the size or sector, Jo-Ann is sought after for her passionate, engaging, and highly motivating style that captivates audiences and keeps them inspired.

Jo-Ann holds three coaching certifications and actively seeks new learning opportunities to leverage the science of emotional intelligence and performing under pressure for the organizations and leaders she works with.

Jo-Ann also holds degrees from the University of Toronto and McMaster University

Joelle Hadley

Joelle Hadley, Facilitator
Joelle Hadley is founder of the boutique management consulting firm The Culture Coaches and The Southwest Institute for Emotional Intelligence.

In Joelle’s previous business experience she learned quickly that emotional intelligence and building culture is vital to the success of an organization and an individual. She is a certified Enterprise Licensed Trainer for IHHP and is equipped with real-world experience around inspiring results and the potential of people.

She’s the former Publisher of The Phoenix Business Journal and holds a degree in Journalism from the University of Missouri. She has 21 years of sales, marketing and publishing experience. Joelle’s style is energetic, engaging, creative and interactive.

She has special expertise in communication skills and has inspired thousands across the country with her keynotes, workshops and coaching centered on corporate culture, leadership, life balance and personal excellence.


BIO-Deb FletcherDeborah Fletcher, Facilitator
Deborah Fletcher is an experienced Human Resources Specialist, who has consulted with corporate clients to assess and assist organizations in developing their performance management systems, employee attraction and retention program strategies, and training and development programs.

As a facilitator, Deborah brings her passion for learning and development to leaders in the areas of organizational change, communication, and leadership development. For over 20 years Deborah has facilitated management skills training programs and provided ongoing coaching for front-line, middle and senior management teams, covering topics ranging from behavioural interviewing skills, training tasks on the job, building positive employee relations, motivating teams, improving productivity and performance, and adapting to change. As a sought-after presenter in national conferences and symposiums, Deborah brings her humour and energy to the podium and delivers dynamic, engaging sessions and programs.

Deborah holds a Diploma in Adult Training & Development from Ontario Institute for Studies in Education (O.I.S.E.), University of Toronto and is certified by DDI in their Skills For an Empowered Workforce Programs and in Ken Blanchard’s Situational Leadership II Program.

Carolyn Loy, Facilitator
Carolyn Loy is an experienced Learning and Organizational Development professional that has developed her expertise in a variety of facilitator and leadership roles over the last 18 years.

As a facilitator, Carolyn brings a strong business acumen paired with passion for change management, process excellence, coaching and leadership development. She has facilitated thousands of hours across a wide range of industries including retail, healthcare, financial services, telecom and real estate/property management.

Carolyn is frequently invited to speak in workplace and industry conferences and workshops where she brings her energetic and enthusiastic style to deliver dynamic, engaging sessions and programs.

Carolyn holds a Master of Education from University of Toronto, a Bachelor of Education from Western and a Bachelor of Arts from University of Waterloo. She also holds certifications in Change Management (Prosci), Herrmann Brain Dominance Instrument (HBDI), Lean Processes (University of Michigan), and Workplace Coaching (Adler)

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