Last 8% Conversations
Having High Impact Last 8% Conversations
Our research has found that most people are relatively effective at getting to 92% of what they want to say in a feedback conversation. But when they get to the Last 8% of what they really want to say–the hardest part of the feedback they want to give–the part of the conversation that has consequences for the other person, they sense the potential emotional impact this feedback might have, and they back off, avoiding giving the feedback that’s needed.
This creates significant challenges for the other person: not only do they not know how or where they stand, which increases their anxiety, but they are also not given a chance to improve. Worse, they feel less psychologically safe and emotionally connected, which diminishes their performance.
The goal of this program is to give your people the insight and tools to manage their emotions to get to the Last 8% of what they want to say in any feedback conversation. The good news is that there is a burgeoning science of how to give and receive feedback that anyone can learn. It starts by becoming a ‘student of human behavior’, understanding the brain under pressure, and learning the concrete skills needed to give feedback in a way where the other person can hear it.
In this powerful program, your people will learn:
- What The Last 8% is and why it provides the biggest opportunity to learn, grow and boost their performance.
- How the brain reacts under pressure and why that is at the heart of why people avoid giving Last 8% feedback.
- Self-awareness: what their habitual way of reacting to receiving feedback is and why that matters as a signal to the other person that they are open to receiving this important feedback.
- How to start a Last 8% feedback conversation: most people do not know where to start, which causes anxiety. Along with trying to be perfect, this stops them from beginning this important conversation.
- What the key components are to building an environment of high psychological safety, and why it matters to innovation.
JP, your presentation was excellent, but the message was even more powerful. Thank you, it is something I will take personally to implement in all aspects of my life.”
Why Clients Love Our Speakers
High impact learning. Highly interactive experiences that engage every member of the audience repeatedly throughout the keynote.
Entertaining & engaging. World-class speakers and presentations that make audiences laugh, inspire them with rich insights and draw them into the keynote to gain self-awareness in the process.
Organizational shift. Our speakers introduce ideas, language and strategies that are easy to apply to transform people and create an immediate positive culture shift within your organization.
Science-based, yet entirely accessible. We have spent twenty-five years taking the latest in scientific insights about brain science and human behavior, and translating that into universally accessible concepts and easy-to-apply techniques that everyone can begin using immediately.
Virtual Keynote Speakers
In addition to in-person events, our motivational speakers deliver highly-interactive and engaging virtual programs. They will bring high energy and impact, while also leveraging the technology – videos, chat, Q&A, polls, break-out rooms, ‘fireside chat’ with a key leader, etc. – to create high levels of interactivity with your audience. Based on who the participants are, size of the group, length of the program and the earning outcomes, our speakers will custom design the program to incorporate a mix these elements.
IHHP is outstanding. They know their stuff and are super engaging online. Their virtual keynote speakers also really know virtual delivery and adult learning principles. This was a well-designed, well-executed virtual program that allowed for maximal interactivity. It could have gone longer, and I wanted more!
Meet Our Keynote Speakers
Dr. JP Pawliw-Fry
Dr. JP Pawliw-Fry, founder of IHHP and the author of the New York Times bestselling book, Performing Under Pressure, spends his time consulting with and speaking to organizations on the topics of Culture, High Performance, Emotional Intelligence and The Last 8%. His clients include IBM, Goldman Sachs and Mercedes, as well as Navy Seals, Olympic Athletes and NBA and NFL teams. To learn more and see video of JP speaking, click here.
Bill Benjamin is a Partner at IHHP and has advanced degrees in Mathematics and Computer Science. Combined with his 30 years of real-world business experience, Bill brings a science-based approach to the topics of Leadership, Performance, Emotional Intelligence and The Last 8%. His clients include Intel, Marriott and Coca-Cola, as well as U.S. Marines, NASA Scientists and Surgeons. To learn more and see video of Bill speaking, click here.