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Effective Communication Articles

Emotional intelligence ensures effective communication, which is about being able to clearly convey a message and listen in a way that makes the other person feel heard and understood. Effective communication is the cornerstone of highly engaged productive companies and teams.

The value of listening vs. only hearing

If you ask most people if they are good listeners, they will confirm that they listen to everyone.  What they really are referring to is their ability to hear. While hearing and listening may seem like they serve the same purpose, the difference between the two...
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4 Mistakes CEO’s Make in Difficult Conversations

Published in The CEO Magazine Published on March 27, 2018 One of the most important things a CEO must do is have skillful difficult conversations – holding people accountable, rolling out change people don’t like, pushing back with the board, and for those of you with...
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The 2 Patterns of Difficult Conversations Gone Wrong

When strong emotions and avoidance are getting in the way: How to recognize and break patterns. David was frustrated. Again. He was attending his team’s weekly priority meeting and, while there was lots of animated discussion, there wasn't much prioritizing going on....
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What CEO’s need to do to include the women on their teams

Original publication: CEOWORLD magazine Original publication date: October 13, 2016 Most of us are familiar with Sheryl Sandberg’s idea that women need to “lean in”, which is a great metaphor for women in business as it empowers them to take charge of their career and...
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The Last 8% Conversation

The Last 8% Conversation

Here is a distinct pattern we see over and over again in the leadership development training programs we run: when...

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