Getting to the last 8%
When facing a challenging conversation, most managers adequately cover the first 92% of content they want to cover. When they get to the more difficult part of the conversation, more often than not, they avoid the last 8% of the conversation. What’s missed is the critical information and feedback an individual or organization needs to improve performance, grow and achieve objectives.
Having the “Last 8% Conversation” is one of the key differentiators of world class organizations and while having them is not easy, it is a skill that can be learned and mastered.
In this powerful keynote, your team will learn:
- What is a “Last 8% Conversation” and why most people avoid them.
- How to have these conversations in a way that the other person can hear us.
- How to navigate the difficult emotions that typically prompt us to avoid the Last 8% Conversation.
- How to inspire your team to be more courageous and skillfully step into having the conversations they need to have.
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