Medrad: Case Study

Two years ago, John Gardner, Systems Engineering Manager at Medrad, a medical devices company, was recognized as someone with a high degree of technical skills and an ability to “get things done.”

But at what cost?

According to John, “Although senior management liked that I got things done, they were frustrated with my methods of dealing with people. Essentially, management was saying, “John, we love you, but sometimes we want to fire you!”

John focused  only on the outcomes of the work, believing that task completion was much more important than people’s feelings.   “On the one hand, I was receiving performance reviews at the top of the performer range. Then I got a letter saying that if I didn’t change my style, I might be fired.”  John couldn’t believe that he was being knocked for his interpersonal style when he was delivering such amazing results!  Read more