Your organization is facing many tough decisions: how to return to the office, how to best respond to systemic racial...
Last 8% Articles
Build the Emotional Intelligence skills required to work and lead courageously by learning and mastering the Last 8%. The Last 8% are the tough conversations, difficult decisions, and opportunities to meaningfully connect that people avoid because emotions get in the way.
The Last 8%: You Are a Good Person Wanting to Do Great Things
You have an aspiration to build a good career, be part of a team that is doing something worthwhile and be a provider...
4 Mistakes CEO’s Make in Difficult Conversations
Published in The CEO Magazine Published on March 27, 2018 One of the most important things a CEO must do is have...
The 2 Patterns of Difficult Conversations Gone Wrong
When strong emotions and avoidance are getting in the way: How to recognize and break patterns. David was frustrated....
3 Common Mistakes made when Managing Disruption
In September 1961, a woman from Queens, NY, called a group of friends over to her house and confessed that eating...
The Last 8% Conversation
Here is a distinct pattern we see over and over again in the leadership development training programs we run: when...
Checking Assumptions in Difficult Conversations
Emotional Intelligence has many applications, one of the most helpful being in the area of having important...
Execution is Not Easy: Having the Conversations That Matter
Are you losing 50%of your business strategy’s value because of conversations that aren’t happening? Execution is not...
Scaredy Cat Hires Idiots
This is a story about Fred. Fred manages a very busy full-service hardware store that’s part of a huge national chain....