How effective are you as a leader? Even if you do not hold 'positional' power, how good are you at motivating and managing yourself and the people around you to higher performance and greater purpose? Emotional Intelligence (EQ) - our ability to manage ourselves and others around us - is the single greatest contributor to personal excellence and leadership.

IHHP’s training and coaching program starts with a powerful 2-day session, where you will learn from the important people in your life, (peers, direct reports, manager, key clients, family and friends) how well you are managing your emotions in your key relationships. As well, you will learn how to leverage emotions for greater purpose and performance in all aspects of your life.

In this 2-day program, you will:

• Gain a deeper understanding of the impact you are having on the people around you
  
• Understand the science of the human brain and how that influences behavior
  
• Learn techniques to keep it together during difficult times and in challenging relationships
  
• Learn skills to deal with the emotions of others when there is tension and conflict
  
• Practice techniques to Coach others to higher performance
  
• Develop and plan to connect more deeply with your employees, peers and family.

Specific program components include,

EI360 Feedback: Using a state-of-the-art web-enabled tool,inputfrom up to 15 individuals (manager, family, friends, staff, etc) is collected to assess competencies of emotional intelligence. This confidential data provides an unbiased picture of performance and is the basis of a personal action plan.

Tools and Techniques to apply: You will learn practical techniques that you can apply to difficult relationships and challenging situations – both at home and at work.  As well, through interactive discussion and experiential exercises, you will have an opportunity to practice the techniques and develop a plan to apply them in your business and personal life.

Playing Big: Interactive e-Learning program
Included in this program is the Playing Big e-Learning program - an interactive computer based training program that offers the opportunity for self-study – at your own pace – so that you can continue to develop the Emotional Intelligence skills and techniques learned in our classroom training program and coaching sessions.  Imagine being inspired by a coach to Olympic medalists and senior executives at Fortune 500 companies, himself a successful entrepreneur and leader.  Video clips of Dr. JP Pawliw-Fry, as well as video and audio interactive exercises, give you the opportunity to practice techniques you learned in the two-day Emotional Intelligence program.

Emotional Intelligence Coaching
Coaching will make the difference between reaching your potential and remaining stagnant. We all need a coach!  Included with this program is IHHP’s interactive and inspiring One on One Coaching program.

One-on-one Coaching – 4 sessions included in the Registration Fee
You will participate in one-on-one coaching, which consists of four one-on-one telephone coaching sessions where you will work with a seasoned EQ coach committed to helping you develop your personal excellence in leadership and performance. Your Coach will help you to focus on the developmental goals you set based on your EI360 feedback and the classroom training.  A coach will help you stay focused on what matters most – your own personal development!

This one day program will cover Self-Awareness and Emotional Management, which are the first two Emotional Intelligence competencies that are covered in our 2-day program.
 
This session provides individuals with the following opportunities:

• Gain understanding of the key concepts of Emotional Intelligence
  
• Leverage 360 feedback to drive additional self-awareness of how they are perceived by others
  
• Learn strategies and techniques to develop Self-Awareness and Emotional Management
  
• Practice techniques through interactive exercises

Specific program components include,

EI360 Feedback: Using a state-of-the-art web-enabled tool,inputfrom up to 15 individuals (manager, family, friends, staff, etc) is collected to assess competencies of emotional intelligence. This confidential data provides an unbiased picture of performance and is the basis of a personal action plan.

Tools and Techniques to apply: You will learn practical techniques that you can apply to difficult relationships and challenging situations – both at home and at work.  As well, through interactive discussion and experiential exercises, you will have an opportunity to practice the techniques and develop a plan to apply them in your business and personal life.

Playing Big: Interactive e-Learning program
Included in this program is the Playing Big e-Learning program - an interactive computer based training program that offers the opportunity for self-study – at your own pace – so that you can continue to develop the Emotional Intelligence skills and techniques learned in our classroom training program and coaching sessions.  Imagine being inspired by a coach to Olympic medalists and senior executives at Fortune 500 companies, himself a successful entrepreneur and leader.  Video clips of Dr. JP Pawliw-Fry, as well as video and audio interactive exercises, give you the opportunity to practice techniques you learned in the two-day Emotional Intelligence program.

Emotional Intelligence Coaching
Coaching will make the difference between reaching your potential and remaining stagnant. We all need a coach!  Included with this program is IHHP’s interactive and inspiring One on One Coaching program. 

One-on-one Coaching – 2 sessions included in the Registration Fee
You will participate in one-on-one coaching, which consists of two one-on-one telephone coaching sessions where you will work with a seasoned EQ coach committed to helping you develop your personal excellence in leadership and performance. Your Coach will help you to focus on the developmental goals you set based on your EI360 feedback and the classroom training.  A coach will help you stay focused on what matters most – your own personal development!

What makes a sales person successful? It’s not their IQ, education or even product knowledge. They need to have a certain amount of these, but what sets the high performers apart from the average is their Emotional Intelligence (EQ). Consider this research:

• Optimistic sales people outsold pessimistic sales people by 37% at Met Life
  
• Pessimistic sales people are twice as likely to quit their job as optimistic Sales people
  
• A Gallup study showed the primary driver of customer loyalty is the engagement level of sales and customer service people
  
• At American Express, sales people trained in emotional intelligence outsold sales people not trained in EQ by 20%

How can you increase sales performance?
 
If an organization only trains their sales people in technical skills, product knowledge and sales processes, then they are missing the key ingredient to increasing sales. IHHP’s Sales Performance program allows sales people to develop the following critical Emotional Intelligence competencies:

• Dealing with setbacks and adversity
  
• Empathy and connection with clients
  
• Confidence in themselves
  
• Dealing with change and perceived bureaucracy
  
• Focus on sales performance

In this powerful 1-day program you will learn:

• To increase self-awareness and self control – sales people who remain calm and poised, will react skillfully when dealing with difficult or challenging customers and peers
• Techniques for dealing with the setbacks and adversity inherent in sales and customer service positions – missed targets, rejection clients, internal bureaucracy, etc.
• How to build skills of empathy and communication – critical to developing strong emotional connections with customers
• To inspire individuals to commit to specific and measurable goals and then be held accountable, in order to move them towards greater personal leadership and sales performance 

Specific program components include:

The Seligman Attributional Style Questionnaire (SASQ). This state-of-the-art web- enabled tool measures optimism and persistence under adversity. The ability to succeed is closely tied to the ability to handle adversity. Scientific research has proven the common sense wisdom that optimistic beliefs can be self-fulfilling prophecies. Hundreds of studies have revealed the benefits of optimism -- increased motivation, superior achievement in various settings (at work, in school and in sports), elevated mood and well-being, and better physical health. The good news is that individuals can learn to reduce the self-defeating negative thinking that affects many people at one time or another and learn to become more optimistic

Tools and Techniques to apply: You will learn practical techniques that you can apply to challenging situations.  As well, through interactive discussion and experiential exercises, you will have an opportunity to practice the techniques and develop a plan to apply them.

E-mail: inquiries@ihhp.com Tel: (705) 792-6927 Fax: (705) 792-6930

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