I had the pleasure of presenting with Ronnie Lott – the hall of fame defensive back for the San Francisco 49ers – at the Avaya Sales conference this past Sunday. We had a conversation beforehand that included a discussion of EQ. When he got on stage he said “I was talking to Bill about Emotional Intelligence, and it got me really jacked up – now I want to hit someone!” That’s the first time a discussion on EQ has had that affect on someone.
Coaching client Belinda received some very honest feedback in her E.I. 360. Areas identified for development included more willingness to listen, less tendency to micromanage and less urgency in jumping to solutions. Overall, Belinda was being asked to become more aware of when her impact on her directs was negative, adversely affecting trust and her working relationships.
She struggled with receiving this feedback and came to E.I. coaching quite defensive – in fact, closer to denial.
“Micromanaging? I don’t get that – I’m just trying to help people who need it. We’re at work to get things done and some people need to try a little harder to meet deadlines, so I make sure it happens.”
I spent the first part of our meeting letting Belinda share her thoughts about her feedback, adding some questions in order to understand but not to challenge. This gave her a chance to share her side of the story, which helped to calm her emotions. I was also modeling one of the key behaviours identified for her to develop – listening. When she stopped, I asked, “So, what was it like, being able to tell me how you feel about this feedback?”
l’Étape du Tour is an organized cycling event that allows about 8500 amateur cyclists to race over the same route as a Tour de France stage. This year’s tour will be 110 miles across, with 3 mountain peaks from 100 to 2,100 meters! This summer, IHHP’s leadership training and coaching expert, Bill Benjamin will participate.
Ride 110 miles up 3 mountains in one day! Bill, why are you doing this?
Our Coaching Director recently shared a great experience she had with a coaching client. The client took our 2-day Emotional Intelligence Training course over four years ago then recently attended our Three Conversations of Leadership course. At the close of their final Three Conversations of Leadership coaching session, the client shared with her how strongly our programs and emotional intelligence coaching had impacted him, acknowledging he had become a different person.
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