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In This Issue
JP's Corner
Bill's Side of the Bridge
New Clients
IHHP Travels the World
The New White Paper
Upcoming Events
Quick Links
Intelligent Brain
What Better Test than a Testimonial
"Coaching: I have been associated with coaching in many ways in my career.... Of all, the EI coaching experience, my first by phone, was the most effective. Since the coaches are so skilled in EI, they zero-in on the root cause of the assessment results in a way that makes recipients less defensive and the results more meaningful and life-changing. I felt that my EI coach knew the real me better than traditional career coaches I have had for 9-12 months. I would not offer the EI training and assessment without the coaching piece. That's how strongly I feel about its effectiveness."
Director of HR for the Canadian Nuclear Safety Commission
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3 faces
The Role of a Sales Manager
Understanding the importance of continuing education for your sales management team is essential in today's competitive marketplace. In order to maintain growth, organizations must create and live a culture that says, "skill improvement is not optional".
           
It is time for this industry to wake up and begin improving skills and traits of those that science proves have a profound impact on production-the sales management team. 
 
Bill Eckstrom, President & CEO, EcSELL Institute
 

Dr. Pawliw-Fry, President of IHHP, will be a keynote speaker at the EcSELL Institute Summit on February 2-4, 2009 in Phoenix, AZ at the JW Marriot  Desert Ridge Resort and Spa. 
 
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Why Survival is Not Enough: 
Are you surviving or are you growing in turbulent times? 
Greetings!
The global markets are experiencing a financial crisis that is likely to be judged as the harshest since The Great Depression. How are you and your leaders responding to this crisis? We invite you to join us on November 6th at 1pm EST for a complimentary webinar: Why Survival is Not Enough - are you surviving or are you growing in turbulent times? When you register for the Webinar, we will send you the accompanying White Paper.   
 
You can learn more by reading J.P. and Bill's articles below.  We look forward to having you join us for this important and powerful Webinar.  Register Now
JP's Corner: Why Survival is Not Enough
Are you surviving or are you growing in turbulent times?Dr. JP Pawliw-Fry
 
Facing serious damage to the economy, President Bush announced to the American public, through his treasury secretary, a program to rescue the financial sector. Estimates of the size of the clean-up bill shocked US taxpayers. The extent of the disaster turned it into a major threat to the US financial system, and one of the most expensive financial sector crises the world has seen.
 
I want to highlight an emerging science that is at the heart of our ability to manage and thrive in uncertain, turbulent times like the one described above. It uncovers why some people are able to not just bounce back from setbacks, but actually grow from them. This is the topic of my new White Paper: Why Survival is not Enough - Are you surviving or are you growing in turbulent times? I encourage you to join our complimentary webinar on this topic as well as download the complete White Paper.  Read More
Bill's Side of the Bridge: We need to Talk
Another Kind of Setback Bill Benjamin
"We need to talk," she says. Oh great, I think. I've got a million things going on, tons of work to do, and now I'm in trouble. And I'm not talking about my wife! This is coming from someone on my team who wants to give me some 'constructive' feedback. If you are like I was early in my career, this is a moment you dread.

Your stomach is doing somersaults because you are about to be told you are doing something wrong, or that you are a bad boss.  Like I don't already know that!  I'm doing my best, but I just don't seem to be able to avoid being told what I'm not doing well (and let's not even talk about getting 360 feedback).  And by the way, didn't I already get this feedback six months ago? Why can't I get better at ______ ? (Fill in the blank with the behavior that is most annoying to others).
 
For most people, getting what we see as critical or negative feedback is a setback.  It is something that we simply want to survive - preferably without becoming defensive or beating ourselves up over it for the next two weeks. 
Make sure you read J.P.'s White Paper "Why Survival is Not Enough."  You will learn that there is another way to approach receiving feedback (dare I call it an opportunity?).   We can decide that it's not enough just to survive getting critical feedback, but can see it as a learning opportunity.   In order to do that, we need to recognize two things:Read More
New Clients
 Balanced Stones
Our long list of clients is noteworthy. Earning their trust comes from years of excellent support and committed assistance. We are always excited (and humbled) to welcome new corporations and industry segments to our clientele list. Here are some of the recent additions. 
  
AACS             Canon        Lockheed Martin 
IAMC              NAMIC       McMillan Binch Mendelsohm Unilever          X-nth        Orlando Magic Chanel     Deloitte          Abbott       Ontario Power Generation Mosaic           CHART       The Art Group
PMAC             YUM!
IHHP Travels the World Right to your Doorstep
The above list of world-wide clientele signifies a growing global need for expertise in the Emotional Intelligence field.  The list below illustrates where we've recently been and where we are heading.
 Canada   
   Whistler               Markham           Victoria         
   Quebec City         Halifax              Minnet             
   Toronto               St. John's       
United States
   Dallas                  San Antonio      Forth Worth    
   Chicago               Miami               Charleston
   New York             Philadelphia       Blue Mountain
   New Jersey                                          
Other Locations
 Ocho Rios, Jamaica               London, United Kingdom
 Zurich, Switzerland               Hong Kong
 Russia 
Experience IHHP's Newest White Paper
Why Survival is Not Enough

WebinarMany of you may know IHHP only as a company that assesses, trains and coaches individuals, or maybe you've heard me or Bill speak at your event. There is another very important part of our work that drives our programming: collecting and analyzing research on human behavior and leadership. This White Paper is based in part on findings from a study that we have conducted over the past ten years, involving more than 38,000 people!  
 
After you register for the November 6th webinar our latest White Paper will be sent to your inbox. The paper provides you with interesting data on the science behind resilience and learning, which will allow you to reflect on your beliefs about leadership and prepare you for our webinar. The Webinar will move you toward a further understanding of the impact of your fixed invisible beliefs, as well as your growth invisible beliefs. Join us to see if you have a fighting chance in today's turbulent times.
Upcoming Events 

Oct 22   New York  
The Three Conversations of Leadership
Oct 30   Chicago   
Emotional Intelligence for Personal Leadership
Nov 4,5  Toronto
Emotional Intelligence for Personal Leadership
Nov 6     Webinar
Why Survival is Not Enough
Nov 6,7  Toronto    
Accreditation for EI for Personal Leadership 
JP's Corner Con'tJP
As we looked deeper in this phenomenon, it became clear that there is something different about people who, when they face a setback, face it head on, admit and own the mistake they made and, more importantly, grow from their mistake. We found that they are not afraid to be public about how they screwed up (when we say public we do not mean in front of their whole organization - although sometimes this occurs - but in front of a direct report or manager). We think of this attribute as playing 'big' and it is not easy to do. It takes courage. It takes gumption. But it also takes something else: a growth invisible belief.
Bill's Side of the Bridge Con't
Bill
1.       The feedback does not mean we are a bad person, boss or spouse.  We will especially tend to feel this way if we have a Fixed Invisible Belief (FIB) - see our latest White Paper.  The feedback does mean that, like everyone else, we are not perfect. It is someone offering us the opportunity to improve on something that is getting in the way of our performance.   
2.       We can improve on just about anything we put our minds to (i.e. we have a Growth Invisible Belief). Of course there are some limits: I'm never going to play basketball like Michael Jordan.  However, J.P. taught me that I can improve some things I thought I couldn't - like listening and not interrupting (well, not as much as I used to!).
 
When you no longer percieve feedback as an indication you are bad, and begin seeing it as something that can help you improve, it quickly changes from a setback you just want to survive to an opportunity to grow.   By taking this approach, I've learned to be much more open to other people's feedback, and in fact, now ask for it!
 
And by the way, the person who had the courage to give you the feedback will feel respected, trusted and valued by you if you simply listen to them without getting defensive, and then work on changing. 
Now when I hear "We need to talk," I still get a little prickly feeling in my stomach, but I am quickly able to see it as an opportunity to improve and develop a deeper connection with that person.
The End For Now
We'd love to hear from you, and we look forward to having you on our webinar. Please feel free to send us your feedback or just drop us a line to say hello. As mentioned in previous newsletters please tell us what you would like to see and we will do our best to serve you! You can e-mail us at inquiries@ihhp.com or our complete contact information is located at Contact Us
Sincerely,
JP & Bill
Institute for Health and Human Potential
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