About Us

Amazon bestseller

Amazon bestseller


People are feeling overwhelmed by pressure – to achieve results, to meet deadlines, do more with less and deal with difficult relationships.  Ever wonder how top 10% performers handle the pressure  We found out in our study of 12,000 people!

The Institute for Health and Human Potential (IHHP) is a global research and learning company that specializes in helping organizations and leaders leverage the science of performing under pressure.  We offer Training, Leadership Assessments, Coaching, Keynotes and the Performing Under Pressure book.  Our expertise is sought by Fortune 500 companies, the world’s top business schools, the U.S. Military and Olympic medalists.  We have a Canadian office in Toronto, a U.S. office in Chicago and an Australian office covering the Asia Pacific region.

And we’ve written a New York Times bestselling book  Performing Under Pressure Co-authored by our own Dr. J.P. Pawliw-Fry.

Our research and the latest in neuroscience shows that in order to perform under pressure, people need to develop in three key areas:

IHHP_EI_Icon_WEB-nameplateManaging Emotions Under Pressure:
Performing Under Pressure: The Science of Emotional Intelligence


Managing Thinking Under Pressure:
Performing Under Pressure: Doing Your Best When it Matters Most


IHHP_CUP_Icon_WEB-nameplateManaging Conversations Under Pressure:
Performing Under Pressure: The Three Conversations of Leadership


When people gain insights and learn strategies to manage these three areas of the brain, they can execute, engage and lead through change more effectively.

Ever try to describe your team or your company in just one word? Well we thought we’d try that little exercise as we updated our website so we could introduce ourselves in a simple summarized manner. We thought it was going to be a tough exercise. You know, trying to get a large group of people who are scattered across the globe to not only come up with the perfect word, but to all agree on it unanimously.

But we did it. That’s just how good we are. Here’s the word that best describes our team at the Institute for Health and Human Potential (IHHP):


We are passionate about making a difference for the clients we serve – helping them perform in the face of the pressure they face, provide learning and training to improve their performance and leadership, and make a difference in their personal lives.

Bet you’re dying to meet us now.

They say those who can’t do, should teach. We whole heartedly disagree. So here’s our leadership team who not only help us set our direction as a company, but they truly try every day to embody all that we teach about human potential. (They don’t always succeed but we’re proud of them for trying!)


Dr. JP Pawliw-Fry, Partner and Co-Founder

In 1998, JP and Elizabeth Pawliw-Fry decided to leave their previous academic and clinical careers and start IHHP. While the first few years were difficult as they focused on putting together some of the early research, training and coaching programs, today they are proud of what the IHHP team has accomplished.

Now JP spends most of his time spreading our message of human potential through keynotes and consulting and the rest of the time partnering with researchers to explore new areas of potential. To learn more, click here.

Bill Benjamin, Partner

Bill had been a friend and client of IHHP for many years, and he liked the company so much he not only joined it, but he became a partner over 10 years ago. It was his strength in sales that helped to catapult IHHP to where it is today.

Bill has a degree in Mathematics with a major in Computer Science, and is the guy we always need to “prove the facts” to in our research into human potential! (i.e., “I’m not bringing this to my clients, if you can’t prove it will help them!”) Today, besides working closely with key clients and our team of Leadership Consultants, Bill also spends his time spreading our message through keynotes and facilitation. To learn more, click here.

Cranla Warren, VP Leadership Development

Cranla joined the Institute for Health and Human Potential (IHHP) in December 2009, first contributing as a Director and now as Vice President of Leadership Development. She has a wealth of knowledge and professional experience in the areas of organizational psychology, team building, leadership development and strategic business execution. Cranla holds a Professional Certificate in Leadership from the University of Western Ontario, Canada.

Prior to joining our team, Cranla worked at Eli Lilly Canada Inc., where she honed her strategic business skills and leadership capabilities in their Continuing Medical Education and Sales divisions. Cranla understands the needs of our clients and has the ability to tune into their professional development and learning needs. After all, Cranla was in fact an IHHP client before she joined our IHHP Family.


Elizabeth Pawliw-Fry, Director and Co-Founder

Elizabeth is one of the co-founders of IHHP who currently sits on our Board of Directors in an advisory role. For over 15 years, Elizabeth has researched, developed and delivered leadership training programs to a wide range of audiences including educators, business organizations and young women. Her humor, warmth, intelligence and compassion make her an engaging and enlightening motivational speaker. Prior to her work at IHHP, Elizabeth researched and managed projects for the federal and provincial governments, the University of Toronto and other nongovernmental agencies. Her training includes the University of Waterloo and the Faculty of Medicine at the University of Toronto.

Sandra Rayner, VP of Marketing and Product

Sandra came to IHHP with over 20 years of experience creating and implementing strategies that drive value for the customer, employees and all stakeholders, She is passionate about driving a data driven marketing culture that thrives on innovation, agility and performance. Sandra’s passion for implementing Emotional Intelligence in the workplace brought her to The Institute for Health and Human Potential in 2016 where she currently leads the marketing and product teams.

Sandra’s prior marketing and product experience include roles at large global companies as well as entrepreneurial organization as well as running her own consulting practice which included one of her favourite gigs as business consultant on CBC’s Dragon’s Den.



Christie Higho, Director of Client Services & Corporate Programs

Why Contact? If you’re already a client and running internal programs at your corporation, you’ve probably already met Christie and/or someone from her team. And just in case you’ve lost her contact information, here you go…

Contact Christie at christie.higho@ihhp.com


Phae Eckhart-Neilson, Program Manager

Why Contact? If you’re already a client and running internal programs at your corporation, you’ve probably already met Phae and/or someone from her team. And just in case you’ve lost her contact information, here you go…

Contact Phae at phae.eckhart@ihhp.com


Ann Gibson, Speaker Bureau Manager

Why Contact? If you’ve recently booked a keynote speaker with us then you’ve probably already met Ann. Ann manages our speaker bureau relations. But just in case you’ve forgotten her details…

Contact Ann at ann.gibson@ihhp.com


We will work with you to ensure we provide a facilitator that is a perfect match for your audience. All of our facilitators are exceptional (or they wouldn’t be working with us!). The idea is to make a match based on your industry, demographics and learning objectives.


IHHP is proud to introduce you to our Facilitators:


sara bioSara J. Ross, Senior Research Consulting Partner at IHHP
In a world where pressure pervades all aspects of our lives, Sara Ross is uniquely skilled in helping people and organizations build their “pressure endurance” so they can be their best, even in the most difficult and pressure-filled situations. This is a skill proving to be a distinct advantage in today’s competitive and fast-paced world.

Sara is a Senior Research Consulting Partner at the Institute for Health and Human Potential (IHHP), the leadership development training firm that wrote the New York Times Bestselling book, “Performing Under Pressure”.

As an advisor, speaker, trainer and executive coach, Sara has supported and challenged a diverse group of leaders from Fortune 500 companies including Allstate, Rogers Communications, New York Life and Xerox, the NBA leadership team of the Orlando Magic, financial institutes such as TD Bank and PricewaterhouseCoopers and leading healthcare organizations such as United Health Group and New York Presbyterian Hospital.

Backed by science and infused with a contagious energy, Sara balances these to inspire leaders and their people to take personal accountability for their performance. She translates the complex science of pressure into simple actionable strategies to be put into practice immediately resulting in new insights and starting true change.

Sara has a Master’s of Science (MSc.),is a certified Language and Behavioral Profiler, is an Executive Leadership and Work/Life Integration Coach and is IHHP’s Master Certifying Practitioner in the “Performing under Pressure” curriculum training programs and assessments. Sara has a Master’s of Science (MSc.) from the University of Waterloo, is a CFI-trained Performance Coach and is IHHP’s Master Certifying Practitioner in the “Performing under Pressure” curriculum and assessments.


Sue Krautkramer, Facilitator, Program Designer
Sue brings a powerful package of expertise to her lead facilitator role at the institute for health and human potential that includes practical business experience in management and sales, 16 years of facilitating for Fortune 500 companies, …

… program design and development, mentoring and being a life-long learner. Her most recent role was as President of Eagle’s Flight, an experiential learning design company.

Her unique brand of facilitating combines common sense, academic knowledge, practical application, a passion for people and a drive to create results. She has worked with groups of 6 executives, needing truth and direction, to 450 sales people at a conference. She has worked in almost every state in the U.S. as well as Brazil, Korea, Australia, South Africa, New Zealand, France, Spain, Ireland, Panama, Egypt and Bulgaria. Sue has worked with companies like Marriott, Wells Fargo, Disney, ESPN, Benjamin Moore, J Crew, & Verison. Sue did her undergraduate work at Arizona State University. She has a Masters degree in Human Development, and another in Counselling.

Michael Bell, Facilitator, Director – Asia-Pacific Office
Michael joined IHHP in 2006 following a 15 year career in the pharmaceutical industry where he held a number of key leadership roles in some of the most successful and recognizable companies in the business.

Over this time, Michael has developed extensive knowledge and experience as a speaker, coach and trainer, specialising in the topics of Emotional Intelligence (EI) and Performing Under Pressure. He has delivered leadership programs to a wide cross-section of industries and professions – from Pharma & Education to Accounting & Financial Services – throughout North America and Asia Pacific.

As our Director, Asia Pacific, he works directly with OD, HR and training teams within client organizations to tailor programs that deliver behavioral change in-line with the cultural vision of the organization and unique needs of each individual.

Michael’s dynamic, compelling presentations provide audiences with valuable, actionable strategies to help them improve their performance under pressure.  Learning “what we should do” is helpful; learning “how to apply that knowledge” is transformational. This is what Michael delivers, and what sets his keynotes and workshops apart.


Chris Olex, Facilitator
Chris is a Corporate Trainer and Facilitator specializing in team and personal development. She has devoted her entire career to the development of human potential. Chris holds a Bachelor’s degree in Psychology focusing in Organizational Behavior and Leadership.

Relying on experience gained from all levels of the training process — from customer management to delivery and evaluation — she works in partnership with a wide range of clients and organizations all over the globe to design, develop, and deliver professional programs from 5 people to 500. Her infectious energy and relentless inquiry push participants to want to learn more. Chris is passionate about self-learning and uses a variety of tools to help her participants do just that.

Throughout her career, Chris has partnered with training companies like the institute for health and human potential to deliver powerful team programs, and her international client list includes: Pfizer, Deloitte, Novartis, Fidelity, Columbia Executive Education Center, McKinsey & Company, and Boston Consulting Group.


Peter Taylor, Facilitator
Peter has been fascinated with emotional intelligence since first learning of the term in the mid-nineties. In addition to helping organizations striving to excel to adopt emotional intelligence as their operating system, he has witnessed many individuals become much better at performing under pressure by utilizing this information and the associated strategies.

Since becoming associated with IHHP in 2002, Peter has worked with both IHHP and his own clients to increase the use of emotional intelligence as an operating system for clients dealing with professional and personal challenges. Through leading programs and his coaching, Peter has assisted many leaders and individuals to reach a higher level of performance.

Peter brings vast facilitation experience. Among his favourite projects was developing a Facilitator Bootcamp for KPMG. He then took the program around the globe and equipped technically competent people to pass on their knowledge to others. In the course of his travels, he was able to use his knowledge of emotional intelligence in many different linguistic and cultural settings.

Peter has his CHRP and CTDP designations and an Honours Bachelor of Commerce and a Masters of Human Resource Development. His previous business experience includes human resources management in automotive manufacturing, machine tools and yacht building as well as five years on the faculty of Durham College. Prior to going into private practice, Peter was the president of a retail computer training company.


Jo-Ann Pawliw, Director of Western Canada

As a former multi-sport varsity level athlete, professional singer, educator, business owner and mother of two young adults, Jo-Ann knows what it takes to perform under pressure. After much experience and training in the latest evidence based models at places such as Harvard and HeartMath, she passionately shares them with other professionals.

For more than twenty years, Jo-Ann has lead, developed and inspired individuals and organizations in the corporate sector, non-profit organizations, sports teams and schools. Jo-Ann is comfortable with small groups of Directors or large rooms of Managers and Employees. Some of the sectors that call on Jo-Ann to offer Performing Under Pressure training include engineering, forestry, pipeline, oil and gas, municipalities and energy providers. Most people can make good decisions when business is good and environments are positive, but it’s how one manages themselves during the pressure situations that are the most impactful on business and one’s health.

No matter the size or sector, Jo-Ann is sought after for her passionate, engaging, and highly motivating style that captivates audiences and keeps them inspired.

Jo-Ann holds three coaching certifications and actively seeks new learning opportunities to leverage the science of emotional intelligence and performing under pressure for the organizations and leaders she works with.

Jo-Ann also holds degrees from the University of Toronto and McMaster University

Joelle Hadley

Joelle Hadley, Facilitator
Joelle Hadley is founder of the boutique management consulting firm The Culture Coaches and The Southwest Institute for Emotional Intelligence.

In Joelle’s previous business experience she learned quickly that emotional intelligence and building culture is vital to the success of an organization and an individual. She is a certified Enterprise Licensed Trainer for IHHP and is equipped with real-world experience around inspiring results and the potential of people.

She’s the former Publisher of The Phoenix Business Journal and holds a degree in Journalism from the University of Missouri. She has 21 years of sales, marketing and publishing experience. Joelle’s style is energetic, engaging, creative and interactive.

She has special expertise in communication skills and has inspired thousands across the country with her keynotes, workshops and coaching centered on corporate culture, leadership, life balance and personal excellence.


BIO-Deb FletcherDeborah Fletcher, Facilitator
Deborah Fletcher is an experienced Human Resources Specialist, who has consulted with corporate clients to assess and assist organizations in developing their performance management systems, employee attraction and retention program strategies, and training and development programs.

As a facilitator, Deborah brings her passion for learning and development to leaders in the areas of organizational change, communication, and leadership development. For over 20 years Deborah has facilitated management skills training programs and provided ongoing coaching for front-line, middle and senior management teams, covering topics ranging from behavioural interviewing skills, training tasks on the job, building positive employee relations, motivating teams, improving productivity and performance, and adapting to change. As a sought-after presenter in national conferences and symposiums, Deborah brings her humour and energy to the podium and delivers dynamic, engaging sessions and programs.

Deborah holds a Diploma in Adult Training & Development from Ontario Institute for Studies in Education (O.I.S.E.), University of Toronto and is certified by DDI in their Skills For an Empowered Workforce Programs and in Ken Blanchard’s Situational Leadership II Program.

Carolyn Loy, Facilitator
Carolyn Loy is an experienced Learning and Organizational Development professional that has developed her expertise in a variety of facilitator and leadership roles over the last 18 years.

As a facilitator, Carolyn brings a strong business acumen paired with passion for change management, process excellence, coaching and leadership development. She has facilitated thousands of hours across a wide range of industries including retail, healthcare, financial services, telecom and real estate/property management.

Carolyn is frequently invited to speak in workplace and industry conferences and workshops where she brings her energetic and enthusiastic style to deliver dynamic, engaging sessions and programs.

Carolyn holds a Master of Education from University of Toronto, a Bachelor of Education from Western and a Bachelor of Arts from University of Waterloo. She also holds certifications in Change Management (Prosci), Herrmann Brain Dominance Instrument (HBDI), Lean Processes (University of Michigan), and Workplace Coaching (Adler)

An elite athlete doesn’t train by him or herself. He or she depends very heavily on a coach to help them perform under the immense pressure they face. Why should you be any different?


IHHP is proud to introduce you to our Coaches:


BIO-John Doane-NEW

John Doan, IHHP Lead Coach

John is a professional Executive, Leadership and Team Systems Coach who supports leaders literally all over the world by helping them develop their Emotional Intelligence, to be ‘pressure ready’, build better working relationships and to communicate more constructively.

John directs the corporate coaching services and oversees all of IHHP’s Coaching personnel. John brings a unique set of skills and experience from the fields of human development and health care.

In his coaching practice, John works with individuals, teams and groups to enable people to sharpen their leadership and communication skills through intentional, authentic relationships grounded in Emotional Intelligence and using a system-based approach.

As a professional coach, John is a member of the International Coaches Federation and had earned the designations of Organizations Relationship Systems Certified Coach (ORSCC), Professional Certified Coach (PCC), Professional Coactive Coach (CPCC). He has served as consulting Executive and Team Coach for the EMBA Program at Western University as well as volunteer faculty for the leadership Waterloo Region Community Leadership Program and associate faculty for The Center for Right Relationship.

Lisa Garber, Coach
Lisa was one of IHHP’s and Canada’s first professional coaches and is known internationally!

Lisa has coached individuals and teams throughout her successful career and is valued for her ability to help her clients take their leadership to the next level by applying EQ concepts and strategies has made her a highly sought-after Executive coach.

Lisa’s coaching methods have proven effective in what leaders are looking for: ways to inspire, motivate, manage and succeed.

Lisa also holds a Master’s Degree in Counselling Psychology from the University of Toronto and is a graduate of the Coaches Training Institute (CTI). She is also a Certified Professional Co-Active Coach. (CPCC).


Sharon Lewis, Coach
Sharon helps executives, managers and teams from around the world to sharpen their leadership skills and become high performers.

She is accredited through the International Coaches Federation, Team Coaching International and The Leadership Circle. By leveraging the concepts of Emotional Intelligence, Sharon’s results-based coaching style helps leaders learn to face change head-on, communicate more clearly and deal more effectively with challenging situations and people.

Sharon’s extensive business experience – including sectors as diverse as Construction Management, Information Technology, and Team and Leadership Development – makes her invaluable as an executive coach.


Peter Taylor, Coach & Facilitator
Peter works with individuals and organizations committed to fully utilizing their technical capabilities.

He has coached individuals and teams around the world and discovered that the vast majority of coachees want to become more effective.

Peter’s challenge is to support his clients as they gain competence in their ability to interact even more productively with others. Once they begin to see the impact of incorporating emotional intelligence as their operating system, their confidence grows and they can go on without a coach…

Prior to founding his consulting practice in 1984, Peter gained extensive firsthand experience in manufacturing in Ontario and Quebec. He also led a retail computer training company with twenty-four sites across Ontario. He is a Certified Human Resources Professional (CHRP) and a Certified Training & Development Professional (CTDP).


Michael Bell, Coach & Facilitator
As IHHP’s Director Asia Pacific, Michael has been delivering our keynotes, workshops and executive coaching to clients from a wide cross-section of industries throughout the region.

From Manufacturing & Mining, to Accounting & Financial Services; from Pharmaceuticals & Health Care, to Education & Hospitality. He has delivered over 2,500 hours of Executive coaching to more than 600 clients throughout Asia Pacific and is recognized as one of the most experienced and sought after EI coaches in the region.  His passion lies with helping clients ‘apply’ what they learn in our workshops.  As he says, “learning what we should do is helpful; learning how to consistently apply that knowledge is transformational.”  This is what Michael delivers and what set’s his coaching apart.

Kim R. Moore, Coach

Kim has been coaching senior level leaders and teams in global companies across multiple industries for over two decades.

Building on the science of Emotional Intelligence, she works with clients to deepen awareness, practice strategies and gain confidence when facing unfamiliar choices and situations, all while learning to deal with challenges optimistically.

She is a member of the International Coaches Federation (ICF) and  is a graduate of Coach University’s Core Essentials Program.

Kim harnesses training in Organizational Systems (the Hellenger Institute), and behavioral event interviewing (BEI) to help focus on the essence of a client and their story. She’s worked in the energy, engineering, defense, manufacturing and professional services industries. Kim holds an advanced degree in economics, lives in Texas and thrives on outdoor adventure as a catalyst for performing under pressure.

And There’s More

We do have a number of other affiliated coaches available in order to meet your needs and timelines. Contact your Leadership Consultant today or e-mail us at info@ihhp.com. We’ll be happy to help you find the right coach or facilitator (or more) to meet your needs.

Our training and development programs provide you with science based insight and practical techniques that will help you achieve your business and personal goals. IHHP’s mission is to be a world-class leadership training company dedicated to educating and empowering leaders at all levels within the organizations to be their best when it matters most.
Many of our clients know us from our beginnings in the realm of Emotional Intelligence training. We began helping people understand the importance of managing emotions and providing tools and skills in our training programs back in 1996. Today, we have trained over 40,000 people in 75 countries in our emotional intelligence training programs. Over 12,000 people have been through our EI360 assessment and we’ve studied over 200,000 in our research center. This led us to realize that, all along, our work has been about helping people deal with pressure. As an Emotional Intelligence Training Company, our focus was the pressure people feel when they are triggered emotionally. Now we have expanded to help people deal with pressure during difficult conversations by helping them build reputations that give them influence and allow them to drive change. Our book “Performing Under Pressure” is available through ITunes, Amazon and Barnes and Noble.

  • Women Under Pressure
    A woman's brain is unique. Discover why organizations need this advantage.